Sarah Sladek, generational marketing expert, consultant, speaker, and author, blogs about Generations X, Y, and Z.
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May 6, 2009Lost Generation video: Redefining negative stereotypes This video was forwarded to me by a Gen Y reader. It proves that attitudes towards young people are simply a matter of perspective.
Labels: Generation Y, Lost Generation video The Perfect Entrepreneurial Storm A few weeks back, I was a mentor for the Girls Going Places Entrepreneurship Program in Minneapolis. I was truly inspired by how business-saavy these young girls were, and being in the generational line of work, I know that today's students and young adults claim the largest volume of start-ups in America.
This business-savvy generation presents great opportunity for some, and great challenges for others. In either case, this generation presents significant change for our business climate as we know it.
An April 27, 2009 article in BusinessWeek refers to this change as the "perfect entrepreneurial storm". Just as the famously independent Generation Y enters business school, the world economy goes to hell in a handbasket. The former blue chips of Wall Street can no longer offer long-term job security and generous end-of-year bonuses, giving this new generation of MBA graduates the impetus to pursue their own business ownership dreams.
If business schools are smart, they will rush to embrace this entrepreneurial generation and give them the tools they need to realize those dreams. The time is certainly ripe. Most colleges had already observed declines in enrollment in nearly every major--with the exception of business.
What can business schools do to unleash this generation's inner entrepreneur? The BusinessWeek article advises them to take a cue from the Tuck School of Business (Tuck MBA Profile) at Dartmouth, which is hosting a new business plan competition, with a $50,000 prize, in an effort to inspire new entrepreneurial ideas and create jobs on both a local and national level.
Or they can follow the lead of schools like the Haas School of Business (Haas MBA Profile) at the University of California, Berkeley. The school's Lester Center for Entrepreneurship & Innovation provides students with the expertise to pursue their ideas, and improve their negotiating hand with venture capitalists. It's a great example of how to encourage innovation in both new and established companies, and we need more such schools offering innovative solutions to the entrepreneurial challenge. With their accumulated store of knowledge about how to launch a business, and proximity to the profitable ideas in technology and the sciences, business schools should be the ideal platform to nurture a new generation of entrepreneurs. And this generation—highly social, confident, and networked—seems ready for the challenge.
I would add that high schools could take a lesson from Thomas Alva Edison High School's Business Entrepreneurship Program. The Business Enterprise program utilizes work-readiness training, job shadowing, e-mentoring, college site visits, guest speakers, and entrepreneur and high tech clubs to give students a foundation of skills to build upon and transition from a high school setting to post-secondary two-year and four-year educational programs.
If more schools provided business training at an earlier age, perhaps America's workforce would be successful at bridging the talent gap and not be in danger of lagging behind Europe, India, Australia, and other countries already preparing their next generation workforce.
Certainly the world needs this new generation of business-savvy entrepreneurs—now more than ever before. If the economy is going to recover, their optimism and their new ideas will be a big part of the reason. Labels: BusinessWeek, Gen Y start-ups, Girls Going Places Entrepreneurship Program, Haas School of Business, Thomas Alva Edison High School, Tuck School of Business May 4, 2009XYZ University webinar prepares associations for future generations Recruiting younger members is essential to the future of associations if they are going to remain vibrant and relevant and sustain. With Generation Y (ages 14-26) comprising the majority of the workforce as early as 2011, associations are experiencing a demographic shift unprecedented at any other time in history.
As a result, associations are challenged with shaping membership strategies to cater to an audience with completely different needs, values, interests, and wants than the generations that have come before them. When it comes to recruiting and retaining younger generations, what are the most effective strategies your association can use?
To discover the answer to that question, register now for the XYZ University webinar on May 7, Beyond the Boom: How to Recruit, Retain, and Relate to X and Y.
Sarah Sladek, dean of XYZ University and author of The New Recruit: What Your Association Needs to Know About X, Y, & Z, and Jim Abbott, vice president of the Associated Builders and Contractors’ Massachusetts Chapter will co-present this webinar on successful membership recruiting and retention strategies.
Sarah has studied membership and generational trends for the past 7 years, and Jim has received numerous membership-related accolades, including serving as chair of the ABC National Membership Professionals’ Council, overseeing the rejuvenation of an inactive Young Leader’s Council, and receiving a Platinum Level Membership Professional’s Certification through ABC National.
In this webinar you will learn:
• The top 10 mistakes associations make when recruiting younger generations;
• What Generations X and Y want, need, and expect from your association;
• The value of succession planning; and
• Successful strategies for recruiting and retaining X and Y based on research, case studies, and professional experience.
Apr 27, 2009Welcome to XYZ University: Learn how to become a next generation association Welcome to XYZ University, the first generation-specific networking and learning community for association executives! XYZ University features the latest information on how to succession plan and effectively recruit and retain younger members to your association.
Why is this important? Because:
XYZ University is designed specifically to assist the 140,000 U.S. membership associations plus international associations in capitalizing on the generational shift. The University will provide associations with:
Sarah Sladek, president and CEO of Limelight Generations, is the founder of XYZ University. She started researching the absence of younger generations in membership associations in 2002. Her book, The New Recruit: What Your Association Needs to Know About X, Y, & Z (2007), was one of the first to address the gap in associations, and she has given presentations and consulted on the topic nationwide. Through her work with association leaders, Sarah recognized a need for them to have access to in-depth, useful information on the topic of recruiting, retaining, and relating to younger generations. She created XYZ University to help associations succession plan and successfully recruit and retain younger members. XYZ University is the Next Generation Association. Learn. Know. Grow! For more information, please e-mail dean@xyzuniversity.org or call 763.773.5463. Labels: advertising to Generations X and Y, recruit and retain younger members, succession planning, XYZ University Is talent the same as tenure? Last week, I gave presentations to two very different audiences -- technical recruiters and energy providers -- yet, the questions were the same. Why worry about recruiting and retaining Generations X and Y? What could younger generations possibly offer that a more experienced, dedicated worker could not, especially in the midst of economc crisis?
While most employers fully comprehend that a talent shortage is looming, and that sooner or later Boomers will start to retire, taking critical knowledge with them and leaving our companies exposed and vulnerable, few employers openly embrace the option of focusing their efforts on recruiting and retaining younger generations. Most employers feel their efforts to reach these younger generations have been fruitless and frustrating. So they've quit trying, and they've lost their common sense in the economic slump.
I actually heard a horrifying story last week about a company that refuses to hire anyone with less than 15 years experience because today's young professionals are "lazy and incapable of contributing anything of value." (Which is blatant age discrimination, not to mention rampant fear and undeniable ignorance.)
Let's not forget that being 20 or 30 today is very different than it was just 10 years ago. And let's also not forget that major change has occurred in the workforce. One of the biggest changes that has occurred is a shift in employer values.
Previously, job security depended on employee loyalty and tenure, regardless of the value that particular employee contributed to a firm. Today, rather than rewarding or promoting longtime employees simply because of their tenure, companies have evolved to focus more on locating and keeping diverse talent.
Outside of academia, the concept of tenure has become a thing of the past. (And let's face it - academia needs to abandon the tenure concept, too.) A decade ago, it was common to promote and reward employees who had been with a company the longest, but today you don’t see it as often. Employees, especially younger generations, are looking for more than just job security, and companies are responding -- or should be, anyway.
In 2010, 40% of our workforce will be eligible to retire. Whether everyone retires en masse or not, it doesn't change the fact that with every passing year more people are eligible for retirement and we creep ever-closer to a major workforce shortage.
Considering the high-demands of our global marketplace, the fact that talented people are so hard to retain, and that younger generations have so little tolerance for dues-paying assignments, why would any company put a high-performer through unnecessary paces just to satisfy a bureaucratic requirement?
In their BusinessWeek.com column, High Performers Won’t Wait, Jack and Suzie Welch state that the uncompetitive practice of ladder-climbing and keeping younger generations on the bottom rung is a "throwback" to the days when an employee's time served could, and often did, trump his value added.
Companies have come to recognize their faulty logic when it comes to tenure. An employee who has performed a task for 20 years does not necessarily add more value or knowledge than a newer employee. Promoting an employee simply because he’s been there longer often means missing the boat on utilizing newer, more diverse talent.
It also means alienating an entire population with unique skills and perspective to offer as the best educated, most tech-savvy and marketing-savvy generation in history.
If a company wants to stay relevant and competitive, its leaders must recognize that young employees with fresh ideas and experience can add value that employees who have been at the same position for years often cannot. New and diverse talent and a range of experience promotes change and innovation.
Clearly, tenure is not the equivalent of talent anymore.
Labels: Generations X and Y, High Performers Won't Wait, talent, tenure Apr 9, 2009 Limelight Generations is pleased to announce the launch of the RockStars@Work Conference!
The RockStars@Work Conference is the first generation-themed business conference and awards program in the U.S. The conference will be held at the Minneapolis Convention Center on October 20, 2009 bringing together the nation’s business and organizational leaders to share ideas and valuable information on bridging America’s talent gap.
With 40 percent of America's workforce eligible to retire in 2010, it is imperative that our organizations learn how to recruit, retain, manage, and motivate the next generation.
This one-day conference was created to address the talent gap in a trend-setting event, featuring:
The conference is expected to draw in 600+ executives and mid-level managers from companies throughout the country, as well as non-profit leaders and media. I am pleased to report that Limelight is in talks with many of the nation’s largest companies about presenting at and sponsoring this unique venue. It’s going to be a tremendous success! See you there! Labels: bridging the talent gap, generation-themed business conference, Limelight Generations, Next Generation Employer of Choice awards, RockStars at Work Conference Apr 3, 2009Give Boomers Incentives to Teach
By Gen Y representative Katie Konrath
At Sarah's workshop a couple weeks ago, someone brought up a really interesting way that a company is encouraging older workers to pass along their knowledge to younger generations.
Unfortunately, I don't remember the name of the company. I was so impressed by their story though, that I'm going to write about it anyways!
This company realized that a large majority of their workforce were Baby Boomer employees who were fast approaching retirement. Those workers held valuable knowledge gained from years of working in the field - knowledge that their younger workers simply didn't have time to learn before the Boomer retirement exodus.
As the company operated in an industry with a high learning curve, losing a major amount of their experienced workers would be devastating.
So, rather than panicking, the company figured out how to motivate older workers to pass on their knowledge to newer employees. They had learned that their Boomer employees looked forward to being able to travel after retirement - and in response, the company created an incentive program for Boomers.
By developing ways to pass on their skills and knowledge - through workshops, etc - the Boomers earned travel credits. After holding several sessions to teach younger workers, a Boomer would have enough credits to go somewhere interesting (and a management that encouraged them to enjoy the trip).
To me, that sounds like an excellent way to handle different generations in the workplace. Xers and Yers become more engaged in the company because they're learning valuable information that will help them in their future careers. They also get to see how much the Boomers know, and learn to view those older workers as mentors and teachers.
Boomers not only benefit because the company is paying for them to enjoy themselves, they also feel validated that what they know is really valuable. And, younger workers look up to them because they realize how much the Boomers actually know.
Of course, the company also benefits enormously from this. Their younger workers learn directly from their older workers - who are clamoring for an opportunity to teach. Respect rises in the workplace as the different generations interact constantly with each other. And both groups stay in the workplace longer: the Boomers because they don't have to retire to travel, and the Gen Xers and Yers because they're learning valuable skills.
This is the kind of program that I think more companies should be doing. Instead of mediating conflicts between the generations, encourage them to learn from each other. Then, make sure they do so by providing incentives for reaching out and sharing information.
There would probably be much less conflict between the generations if companies regularly did this!Labels: Baby Boomers, Boomer retirement, Limelight Generations Mar 27, 2009When Boomers Behave Badly
By Gen Y representative Katie Konrath
At a recent workshop, one of the participants complained about their Gen Y workers. As an example of the "horrors" that Boomer managers have to deal with, he said indignantly. "Some Gen Yers even bring their parents along on interviews!"
A couple of the other participants nodded in sympathy. Another mentioned that they had gotten a call from a Gen Yer's parent asking how their son had done in the interview! Everyone agreed that was a prime example of how Gen Yers completely don't understand how to behave properly in the workplace.
When I heard that though, I wanted to jump up and yell. "Wait a minute! Hold up! You can't blame this one on Gen Yers!"
Let me explain. Even if the parents of Gen Y workers are coming along for job interviews or asking to be involved in salary discussions - that is not necessarily the fault of the Gen Yer!
This is actually a prime example of a Boomer Behaving Badly.
Yes, Gen Yers are nervous about their first interviews and salary negotiations. Who wouldn't be? Basically nothing in our 18 years of schooling prepares us for the actual interviewing process.
And most salary negotiations are generally about the employer trying to get the best employee they can for the least amount of money and benefits. If a hiring manager can low-ball an employee for any reason, they probably will. So it's easy for an inexperienced Gen Yer to get taken advantage of - especially since (after years of scraping by on peanuts in college) any steady salary rate sounds like a fortune.
So we worry, and we freak out about this to our parents. (As I'm sure Xers and Boomers did to their own parents.) This isn't anything remarkable.
The problem occurs when a Boomer parent listens to their Gen Yer and decides that the best solution is simply for them to come along!
This is what surprises me about the situation. Boomers have been in the workplace for years. They know what's expected and what's not. They (justifiably) get annoyed when younger workers behave improperly. And yet, some Boomers apparently think it's appropriate for them to come along on interviews and even to call the interviewer afterward to see how their son or daughter did.
It's unbelievable that those Boomers even considered that to be an option. They should know better.
Most Boomers do. For example, when I was being treated badly in a former job, my father wanted to call my boss and speak to her. He knew that she was taking advantage of my inexperience - and as a former HR manager, he knew she had no legal ground to stand on.
But he didn't call her. Instead, he took the time to discuss the issue thoroughly with me so I understood where I was entitled to stand firm. And my mother, who was also upset with the situation, helped me practice what I would say and proofread my emails.
They were involved, and they gave me valuable advice that made sure my inexperience didn't work against me. But they stayed in the background - as they should. They knew it would be out of line for them to handle the issue for me.
So, when you see that Gen Yer sitting there in the waiting room with their mother or father, don't lay the blame on the young person you're interviewing.
There could be easily several issues at play. The Gen Yer could be so relieved to be getting help that they allowed their parent to come along - and they might not know that it's inappropriate. But there's also the possibility that the Boomer insisted that they come along - and the Gen Yer is totally mortified. (We frequently are when our parents behave badly.)
There's one thing that is absolutely certain: that Baby Boomer parent should have known better.Mar 26, 2009Newspapers suffering from generational divide As a former newspaper reporter and editor, I am observing with great interest the closure of city newspapers. Last week, the 146-year-old Seattle Post Intelligencer published its last print issue to become an exclusive on-line publisher--a move that left the Seattle Times the only major daily in that city.
Just two weeks prior, Denver's Rocky Mountain News published its final edition and closed its doors.
Does this mark a step backwards? Not necessarily. When I was working for newspapers 12 years ago, I remember having this widespread, sinking feeling that the rising popularity of the of the Internet would lead to the industry's eventual demise. Just as smart phones would replace telephones, just as social networking will kill off e-mail, and just as video would kill the radio star.
In the end, technology has simply given us more choices, and it's forced the 'old-fashioned' product-makers to be more innovative and open to change.
Newsprint is considered a dying format, particularly among twenty – and thirtysomething young professionals. (Personally, I haven’t read a paper front to back since I left the industry.)
But our generations remain informed by choosing what information we want to read and how we want to receive it. From reading articles on-line and subscribing to blogs and e-newsletters, to researching with Google and Wikipedia, to listening to satellite radio or downloading podcasts, to sharing information via social networking, and recording your favorite channels with DVRs and TiVo.
Undoubtedly, the world has changed dramatically in recent years. And the way we send and receive information has also changed. News is not defined simply by broadcast or print media anymore.
More technology has been developed in the past five years than in the past 50 years. We rarely stop to think about the fact that we are on a 'fast-forward' trip to the future until we see 146-year-old newspapers stop circulation.
Will every newspaper fold? No, probably not. At least not right away.
Undoubtedly, time changes everything and to everything there is a season. And the emergence of today's well-connected, busy, multi-tasking young professionals reminds us that the season of the newspaper has entered the winter of its years.
Labels: newspapers, Rocky Mountain News, Seattle Post Intelligencer, Seattle Times, technology Mar 25, 2009Downsizing with dignity - and perks! In November 2008, the Victaulic pipe plant laid off nearly 260 workers. After the workers were laid off, the United Steelworkers union applied for special unemployment benefits from the U.S. Department of Labor, citing that the company produces products that also are imported from other countries. The benefits will give the workers up to two years of unemployment pay and re-training.
Unfortunately, not every company is eligible for benefits that will allow laid-off workers access to re-training or other valuable perks. But perhaps it's time for companies to consider offering 'perk packages' for laid-off workers.
Why? Because the economic situation we're sitting in is temporary. Sooner or later the economy will edge its way back to normalcy and we will return to our panic-stricken state as we face an ever-widening talent gap due to retirements.
The U.S. Census Bureau predicted a shortfall of 10 million workers in the U.S. by 2020. Furthermore, the U.S. is woefully behind other countries in our efforts to bridge the gap. If employers would really stop to consider how fragile our workforce is, they would become more concerned about stablizing it and preserving it.
Layoffs, large or small, force organizations to cut loose the talent in which they have invested salary and training dollars. While talent released during a layoff today may seem like little more than an expense, tomorrow it could be the difference between success and failure.
Here are a two perks to consider when downsizing:
Career Coaching
Internal Relations, a professional coaching service, has launched an innovative program for companies forced to downsize. Realizing that many downsized employees are either Baby Boomers, re-entering the workforce after many years of service at the same company, or Generation Ys, getting the boot early-on in their young careers, the company started offering a coaching solution to outplacement.
Smooth Landings™ includes a half-day workshop led by professional coaches followed by three months of one-on-one coaching designed to help outplaced employees successfully transition. Participants reflect on their achievements, evaluate their strengths and goals, develop a personal action plan, receive job search and interview training, and gain back their confidence.
For employers faced with downsizing, this is a great 'perk' to offer downsized employees. They are giving employees a great opportunity to hone their skills and improve their chances of success in a job hunt, while practicing good corporate citizenship and lessening the liabilities associated with transitioning employees.
Boomerang Programs
Another great perk to consider is the development of an alumni, or boomerang, program. Alumni programs allow you to maintain a mutually beneficial relationship with former employees who may someday provide significant value again, providing you with an excuse to remain in contact and a mechanism to recruit them back quickly when needed.
Because so much great talent is being released into the labor market right now, it is a great time to either start a formal program or upgrade your existing corporate alumni or “boomerang” program.While the primary reason organizations develop alumni programs is recruiting-related, lots of research demonstrates that investing in corporate alumni programs increases the sales lead generation and deal closing capability of the organization.
If you treat them right, former employees (i.e., alumni) can be converted into “ambassadors” for your organization. Despite being laid-off, odds are that a significant number of former employees remain loyal and committed to your organization.
If you proactively build and maintain a relationship with them after they leave, they will continue to “talk up your firm” and maybe even become a customer when they land in a new role.
The Treasury Alumni program of the Australian Government offers former and retired employees access to networking, events, and employment opportunities. KPMG maintains an active alumni directory, publishes a magazine for alumni, and also offers a social networking forum. Do you know of or have ideas for other 'perks' employers can provide during a downsize? If so, our readers would love to hear from you. Please post them here! Labels: downsizing, Internal Relations, KPMG, layoffs, perks for downsized employees, talent gap, Treasury Alumni program, Victaulic Mar 10, 2009Raising Ys: Boomers to blame for conflict between work and home Last month, I spent a great deal of time on the road speaking to audiences from the American Society of Association Executives in Miami to the International Ticketing Association in Salt Lake City, and I observed that people from coast to coast have become really forthcoming about the generational topic.
I've come to the conclusion that the down economy has given Boomers the freedom to express their concerns about younger generations either because they are feeling secure at work in their positions of hierarchy, or because they are feeling threatened, or in some cases leveled, by job losses.
In any case, I received some really emotional questions about younger generations and why they are the way they are and what the future is likely to bring.
So, put yourself in my shoes as I was asked several versions of this same question:
"These kids are wanting constant hand-holding. When we give employees feedback, most times it's direct and to the point. We tell you what's wrong or what needs to change, and then people go and change it. Now we have younger employees who want more information when you give them feedback, and they ask, 'How do I improve or change? What do I need to do differently if I'm not doing it right?' And we don't know how to respond. They just don't take initiative. It's like - go figure it out! I don't have time for all this micro-managing! Why is Gen Y so demanding?"
And inevitably, I always get a question related to raising Gen Y kids --and I am always amazed at how many people in the audience have come into contact with helicopter parents. I'm not a parenting expert, but I realize these two questions (or frustrations) with Ys are linked.It's in situations like these that I want to scream -- this is not a Gen Y problem! This is your problem! It's a Baby Boomer problem! You are the ones who are overly-nurturing and protective of your kids at home, allowing your college graduate to move back home and live in your basements, and then frustrated by Ys at work because they want to be treated as equals, engaged in dialogue with you, and are constantly seeking your guidance and approval. It is easy to blame the new kids on the block for being demanding and self-centered. But the issues that a lot of Boomers peg onto Gen Y aren't necessarily Gen Y issues. Much of the conflict often boils down to a workforce's inability to create a culture focused on performance, and to provide good, solid management skills. It's not about barking out orders anymore and just expecting Ys to obey them.
Generation Y is going to expect more because they've been raised to do just that
What do you think? Have Ys received mixed messages from the Boomers at work and the Boomers at home?
Labels: Baby Boomers, concerns about younger generations, generation y at home, Generation Y at work, helicopter parents, raising generation y Mar 5, 2009Three strikes against paying dues.
By Gen Y representative Katie Konrath
Last night, I listened to a speaker talking to a bunch of young graduates about how to get a job in the marketing world. At one point, he mentioned that his daughter was "a perfect Gen Y". She'd only been in her job for 6 months, and already thought she should be doing director-level work. The speaker told us that in a voice laced with sarcasm, and all the college seniors laughed on cue.
When I heard that though, I wondered how many of them will still be laughing once they get out in the real world. I think a lot of them will change their minds pretty quickly.
Why? Because there are more and more signs in the workplace that having a steady, reliable job that rewards workers for paying their dues is like winning the lottery!
Yesterday afternoon, before I heard the speaker talk to the college seniors, I read an article in the New York Times about professionals who, after being laid off from their high-paying executive positions, are now finding work at call centers, UPS, liquor stores, and as janitors. Most think those jobs are only temporary, but it's hard to bounce back.
Some professionals never do. One manager, who made $150,000 per year as an executive director, was laid off in 2002 after September 11th. It took him a year to find work at half the pay, and he was downsized two years later. Then, it took him another year to find a new job, and he was laid off from that one after only a short time. After that, he worked for $10 an hour in a grocery - but was downsized again after a few months. His latest job, processing immigrant applications, pays only 23% what he earned only 7 years ago!
An article on CNN I also read yesterday was about the growing number of working professionals who are forced to go to food banks to survive. In San Francisco, people in marketing, sales and software are asking for help for the first time. Most used to donate food themselves, but are now finding themselves in trouble because of job losses, overextended mortgages and plummeting stock values. Some are using the last of their savings to pay down their mortgages.
A few professionals are finding themselves in that position due to bad decisions, but most of them are suffering for reasons beyond their control.
Finally, last week, I read an article in the Wall Street Journal about senior citizens who are reentering the workforce - in their late 70s and 80s! Their retirement accounts have plummeted, and they need money to pay for their mortgages and medical bills. In January 2009, there were over 75,000 unemployed workers aged 75 and older, nearly twice as many as a year before.
Those articles, and the many others like them, are frightening. There are no guarantees anymore.
If you lose a good job through no fault of your own, that doesn't mean you'll be able to find a better (or even a comparable) one. If you do everything right and get a job in a successful, professional field like marketing, that doesn't mean you'll never need to ask for help from social services. And even if you worked your entire life, your savings could be wiped away in the blink of an eye and you could find yourself at a job fair in your golden years.
In this environment, there are more and more reasons for people to want to do meaningful work. Maybe not director-level right away, but definitely interesting and challenging work. After all, when paying dues no longer pays off in the long run, it loses a lot of its appeal.
I think a lot of those college seniors will start to realize this as they pay more attention to what is going on in the workplace as they look for their first jobs. Once they've seen lay-offs affect their generation firsthand, they'll stop laughing about "those youn'uns wanting to do director-level work" because they'll want that as well.Mar 4, 2009Move the 'fame junkies' into marketing with employee-generated videos Looking for an inexpensive and effective way to market to younger generations? (And in this economy, who isn't?) Here's an idea: employee-generated videos.
Younger generations have been referred to as 'fame junkies' for a reason. They have been raised in the era of MTV, YouTube, and reality television and tend to appreciate video formats over other forms of communication.
Furthermore, getting Generations X and Y engaged is a chief concern among today's Boomer-centric workforces, especially considering their average tenure is a mere 20 months. But when employees care enough to create their own videos, that's pretty much the definition of employee engagement (and fame). And it works!
Best Buy sponsored a 401k video contest, asking employees to submit motivating videos that would help increase overall 401k participation. The result was a 30% increase in participation. Here's the winning video:
Deloitte leveraged employee-generated short films to recruit Generation Y. In 2007, the company launched Deloitte Film Festival. With "What's Your Deloitte?" as the theme, all of Deloitte's personnel were encouraged to make short films that express the organization's culture and values.
More than 370 short films were submitted by teams of Deloitte personnel! The submitted films were posted on an intranet site where they were viewed and rated by Deloitte employees. The best films were then integrated into campus recruiting programs. Here's one of the finalist videos:
KPMG LLP has its own YouTube channel, KPMG-GO, featuring numerous videos to showcase the KPMG employee experience. KPMG's internship program gives interns the opportunity to participate in KTV, KPMG's employee video challenge. One award-winning video, The Firm, stresses the importance of the ethical culture at KPMG and is shot in a documentary style—spoofing the popular NBC sitcom The Office.
HP Uncut is an entire site featuring videos "made by real HP employees" promoting HP products and services. It doesn't get any more interactive, engaging, viral, or persuasive than that.
So what can you do in 2009 to give control to younger generations and empower them to get creative on video?
Labels: Best Buy, Deloitte, Generations X and Y employee-generated videos, KPMG Feb 18, 2009The Art of Leadership By: Gina Kellogg-Gardner, MAOL
Art is infinite. An artist never reaches a point of complete mastery. The skill of an artist is in constant development; evolving and transforming, adapting to the moment and becoming fluently versatile in order to experience or achieve a brilliantly authentic outcome.
Leadership is art. Leadership, like all arts, takes patience, practice and persistence. The art of leadership is exhibited by modeling the way, inspiring a shared vision, fostering an environment of innovation, guiding others toward their own excellence and encouraging the celebration of success. To new leaders these artful behaviors can seem daunting and vague. However, the art of leadership can be taught to new leaders by helping them build five key fundamental skills early in their careers that will allow them to successfully adapt and become versatile amongst any given challenge. Take time now to teach new leaders foundational skills, and watch them achieve and succeed beyond unthinkable limits.
Five Foundational Leadership Skills:
Labels: Leadership, Management Bring Out the Best in Y: A Limelight workshop
Bring Out the Best in Y
February 26, 2009
8:00-10:00 a.m.
Metropolitan Ballroom
Golden Valley, MN
They have been described as entitled, egotistical, demanding, driven to make a difference, and wanting the kind of life where every minute has meaning. This is Generation Y, and like it or not in two years they will comprise the majority of the American workforce.
Indeed, Generation Y is challenging workforce conventions. They demand fast-track career positioning, greater work-life balance, positive feedback, training and cutting-edge technology. And they are also the best-educated, most tech-savvy, high-performing generation in history.
To attract workers from this generation, you need to understand what makes them tick and how to work with them to bring out their best potential–-without alienating the rest of your workforce.
In this workshop, you will discover:
Guest Speakers: Gina Kellog-Garder and Karen Rulifson, Monarch Leadership Labels: Bring out the best in Y workshop, Centerstage Series, how to manage Y talent during a recession, Limelight Generations, Monarch Leadership, strategies for recruiting and retaining Y talent The new workplace has arrived in Washington DC. By Gen Y representative Katie Konrath
President Barack Obama swept his way into the White House by promising "change" in America. He promised a new way of governing, a new way of working with foreign governments, and new transparency for his own decisions.
Then, on his very first day in office, Obama changed a part of the American government that no one had talked about: the workplace culture at the White House.
Under President Bush, no one was allowed to step inside the Oval Office without a suit and tie. There were no exceptions - even on weekends.
President Obama, on the other hand, has a more relaxed attitude towards the White House culture. Not only does he allow aides to show up in casual dress on weekends, he dresses down to lead by example. Even on weekdays, Obama flies against White House tradition by turning up the thermostat in the Oval Office so he can work without his suit jacket. It's more important to him to be comfortable at work than to be formal.
Like Xers, Obama gives his family and personal life priority as well. While President Bush would be in the Oval Office first thing in the morning, President Obama exercises, reads several newspapers in the morning, eats breakfast with his family and helps get his daughters ready for school, all before heading down to the Oval Office at 9am. He also arranges his schedule so that he can eat dinner with his family, even if it means he has to go back to work later in the evening.
There are other changes in the White House workplace as well. Staffers can expect the president to just show up at the door of their office to check in, and President Obama sometimes takes advantage of microphones in the halls of Congress to throw impromptu press conferences. Both changes are shocking to members of the White House who also worked for President Bush, who ran a hierarchially-structured workplace.
The White House has one of the most formal, top-down workplaces in America. So it says a lot about the shifting in workplace priorities when the first post-Boomer president begins his years in office by putting his family, personal life and comfort front and center.Feb 17, 2009Don't stop thinking about tomorrow: Avoid being black-balled while giving out pink slips I recently gave a presentation on the importance of recruiting and retaining younger generations in the workforce when someone in the audience raised his hand in vehement protest.
He assured me that concerns regarding younger generations in the workforce were no longer relevant. "All bets are off", he said, because the economy is in dire straights and younger generations will have to go back to kissing up and climbing corporate ladders.
Not so fast! For starters, the economic mess we've found ourselves in is not a permanent situation. And it certainly isn't going to stop people from aging. Forty percent of our workforce will be eligible to retire in 2010. Whether all 40% retire at once, or stagger their retirements throughout the next several years, that percentage will continue to increase with each passing year.
Meanwhile, more Ys will enter the workforce. In fact, by 2011 Ys will likely outnumber the Boomers, and we know Ys will support the Xers in their quest for leadership and change. The economy might be in the toilet, but all bets are certainly not off. Further food for thought: whether it happens sooner or later, the exodus of the Boomers from the workforce will leave a talent gap in their wake. Yes, Generation Y is the largest generation but they span ages 26-14. It's going to be a while until those 14 year olds can catch up and take the reigns vacated by Boomers. Even now it's critical that employers start preparing for the talent gap, realizing that in the not-too-distant future they will need to compete for talent. How your company handles its hiring processes and layoffs when times are tough, can influence its position when times are prosperous.
The once-private process of giving pink slips is becoming increasingly public, whether a firm likes it or not. Know that layoffs will be blogged about, live-tweeted, Facebook'ed - ever more the reason to make sure your communication is sharp. Consider this:
Jerry Yang, founder and CEO of Yahoo!, sent out a memo (all in lowercase letters) about the company's mass layoffs of 1,500 employees. The event made news because employees Twittered about their experience. One employee posted a series of roughly 20 'tweets' detailing his laying-off experience.
Shortly thereafter, the board fired Yang. Some critics assume that Yang's casual approach to the cutbacks, which received widespread negative attention, spurred the board's decision to eliminate Yang. One of the first things Zappos.com's chief executive did when he laid off 125 people was Twitter and blog about it. Likewise, the VP of HR at Thomas Nelson blogged about a job cut of 50 people, first to explain the situation, and then to address rumors related to the cuts.
Each of these tales show we're in a new era of transparency and outreach because of technology. Be ready. All bets are not off, so don't stop thinking about tomorrow. It--they--will soon be here. Labels: Baby Boomerers, economic crisis, Generation X, Generation Y, layoffs, Thomas Nelson, Yahoo, Zappos.com Feb 11, 2009A Gen Yer joins the conversation.
Hi Generations X, Y & Z blog readers,
My name is Katie Konrath and I'm a member of Generation Y.
Since Sarah is going to be launching some very interesting new initiatives in the next couple months, I'm here to lend her a hand.
I will be keeping an eye out for news and events impacting Generations X and Y, and sharing what I find in a weekly guest post on this blog.
Just so you know a little more about me, here's my story about how I became interested in the changing workplace, and eventually connected with Sarah:
When I was in college a couple years ago, I had no idea how much the workplace was changing. In fact, I was terrified of picking the wrong college major because what someone studies in college determines the rest of their life... right?
Then, when I went to graduate school, I decided to study the American workplace for my Master's dissertation. I wanted to know what to expect when I entered the workplace, so I could set myself up for success.
What I found was that the only thing that can be predicted about the workplace is that it is now completely unpredictable. People my age can't count on getting a steady job, or even working in the same industry for their entire careers. Younger generations are now completely on our own.
I also discovered that younger workers are finding creative ways to deal with the uncertainty of the workforce. We're starting our own businesses, and pushing for a better work/life balance - and we're trying to create our own job security by learning skills that will keep us employable for the future.
In late 2008, I met Sarah Sladek when she was speaking at an alumni event for Luther College. Since we are both interested in how the workplace is changing, we had a lot to talk about, and she invited me to contribute to her blog during this busy time.
So here I am, and I'm looking forward to keeping the conversation going on the Generations X, Y & Z Blog.Feb 3, 2009New leaders needed: Change is our only hope Generations X and Y have a tainted view of authority. From President Richard Nixon to Enron, we have observed the fall of many of America's leaders. Will it ever stop?
Here's just a sampling of what's happened in the past two months:
"Top business leaders, by and large, cannot lead the way to a better tomorrow. They are too entrenched in the system and have too much at stake to be credible agents of change. Yes, enlightened leaders are out there and will be critical to success, but HR can be critical EVERYWHERE, irrespective of the CEO's enlightenment."I'd take this a step further to say our businesses and government not only need new leaders, but younger leaders. Leaders who desperately want change and haven't spent years doing things the way they've always been done. How to do this? Here are a few ideas:
Labels: auto manufacturers, Enron, Generation X, Generation Y, Governor of Illinois, leadership change, Merrill Lynch, NASDAQ, younger leaders needed Jan 15, 2009Limelight aligns with Monarch to help companies leverage their talent
I am pleased to announce that Limelight Generations has formed an alliance with Monarch Leadership. Our companies share a common mission to help organizations grow and bridge the talent gap through the development of their emerging, young leaders. While Limelight Generations specializes in recruiting and retaining Generations X and Y, Monarch Leadership specializes in leveraging their talent, working with companies to develop generation-friendly talent management cultures, and coaching young leaders to help them identify their strengths and reach their goals. Monarch's principals, Gina Kellogg-Gardner and Karen Rulifson, have 28 years of combined experience in corporate leadership roles at Best Buy, Caribou Coffee, and Target. After spending months researching the link between employee engagement and leveraging Gen Y, Gina found the relationship between employee engagement and an organization's success in leveraging Generation Y is driven by leadership. The following article, authored by Gina , was published in Connections, the official magazine for the Professional BusinessWomen of California. Engaging Gen Y: Strategies for Success Employee engagement is the discretionary energy, effort, and initiative an employee puts toward their work. Engagement is achieved when employees have a clear understanding of how their role impacts the organization and feel their contribution is meaningful. Generation Y is asking employers to provide interesting work, a sense of fulfillment, and the ability to thrive in an entrepreneurial work environment; all factors fostering engagement. Leadership impacts employees engagement levels by 48-57% (Melcrum Publishing 2008). Six organizations interviewed for this research stated leadership as their organization’s number one employee engagement lever. Leaders who directly manage Gen Y employees impact their engagement. Literature and Gen Y blogs confirm leadership is key to leveraging young workers. The formula for engaging them, according to Brazen Careerist and Employee Evolution blogs, is trusting them with decision making, giving challenging and fulfilling work, providing growth opportunities, and providing open, honest feedback. Organizational structures must also support engagement in areas such as:
The relationship between employee engagement and an organization’s success in leveraging Gen Y is driven by leadership. With Gen Y having the largest employment share by 2011, leadership’s ability to engage and leverage this new generation will give organizations the competitive advantage. Labels: career culture, engagement survey, engaging Gen Y, Gina Kellog-Gardner, job design, Karen Rulifson, leadership development, Monarch Leadership, online action planning Jan 12, 2009Inauguration symbolizes the end of the Boomer era Generational change. A passing of the torch. A recent Associated Press article points out these terms have been thrown around with frequency as the moment nears for Barack Obama to take the oath of presidential office.
And there's also been numerous references to Obama's relatively young age — at 47, he's tied for fifth place on the youngest presidents list with Grover Cleveland.
Obama is technically a Baby Boomer; he was born in 1961. But Obama is a young Baby Boomer, raised post-Vietnam War and coming of age in the 1980s. As a result, he has often been characterized as Generation X (1965-1981) and more often Generation Jones, a name for the generation staddling the Boomers and Generation X.
In any case, Obama long has sought to draw a generational contrast between himself and the politicians who came before him. He has positioned himself as a problem-solver and change-maker from the beginning, rather than focusing on the right-left ideology underlying the issues.
"I sometimes felt as if I were watching the psychodrama of the Baby Boom generation — a tale rooted in old grudges and revenge plots hatched on a handful of college campuses long ago — played out on the national stage," Obama wrote of the 2000 and 2004 elections in his book, The Audacity of Hope.
As a result, social analysts, historians, journalists, bloggers, and ordinary Americans alike believe Inauguration Day will symbolize a new era in politics and the passing of an entire generation from power: the Baby Boomer era.
It's been a while since historians spoke of generational change in Washington. Sixteen years have passed since Bill Clinton, the first Boomer president, took office. Before that, presidents from John F. Kennedy to George H.W. Bush — seven straight — were part of the World War II generation, also referred to as the Silent and Traditional generation.
And while the average age of the new Congress is 58.2 —the oldest average in history — it is also home to Aaron Schock, the youngest member of Congress and the first to be born in the 1980s. The 27-year-old Illinois Republican is already a political veteran: he won a seat on Peoria's school board at 19, rose to school-board president at 23 and then won two terms in the Illinois state legislature.
Plus, the new president is bringing some "Jonesers" with him to the White House. Treasury secretary, Timothy Geithner, is 47. Education secretary, Arne Duncan, is 44, as is Susan Rice, U.N. ambassador. (His apparent pick for surgeon general, 39-year-old neurosurgeon and TV correspondent Sanjay Gupta, is a true Gen Xer.)
Of course, Obama is also bringing in veteran Clintonites — most notably Hillary Rodham Clinton, 61, as secretary of state. And his vice president, Joe Biden, 66, and defense secretary Robert Gates, 65, are pre-boomers.
But those are the kind of choices — inclusive of other perspectives, embracing rivals — that lead many to call Obama the first post-Boomer president.
He's been referred to as "a generational bridge" brilliantly leveraging the communication behaviors of post-Boomers with a campaign waged across the Web, on cell phones and on social networking sites. And never before have we had a president who's troubled about giving up his Blackberry.
Will Obama speak of generational change when he stands on the podium to issue his inaugural address? Given some of his rhetoric on the campaign trail, it's reasonable to think he will — just as some six months before Obama was born, JFK pronounced on Inauguration Day that "the torch has been passed to a new generation of Americans, born in this century, tempered by war, disciplined by a hard and bitter peace."
Interestingly, Kennedy is often claimed by Boomers to be one of their own, even though he was nothing of the kind; born in 1917, he'd be 91 now.
In the same way, many Gen Xers and even Gen Yers like to claim Obama as one of their own, too.
Generational change. A passing of the torch. This is history in the making.Jan 9, 2009E-mail takes a backseat to social media In the mid-1990s, I worked at a company that introduced a collaborative e-mail station for staff to share on a single computer. I remember how afraid management was to allow e-mail access to everyone. Management warned us that e-mail was a dangerous privelige and the information could just as easily end up in a black hole for anyone to find. Nothing good could come of using e-mail, they told us. It was much safer and easier to use a telephone.
We've come a long way in the past decade. (Someday I will tell my children that story and they will think their mommy is older than dirt.)
Indeed, the 'killer app' of the first part of the Internet boom was e-mail. E-commerce, search engines, music, and video rapidly followed, and now there's social media. E-mail has held on through the past years as arguably the king of the Internet, used by people of all ages.
Not anymore. E-mail has taken a backseat to social media, just as telephones took a backseat to smart phones and Skype.
According to an article posted on SearchEngineWatch.com, "Generation Z finds e-mail antiquated and passé, so they simply ignore it." Hitwise general manager of global research agreed, stating: "Kids today prefer one to many communication; e-mail to them is antiquated."
We've moved from 'fearful adoption' to 'killer app' to 'antiquated' in record speed.
E-mail isn't entirely going away, but it just may not be the first means of digital communication in a world that is becoming more and more defined by social media. Younger generations prefer social media messaging because it acts like a real conversation among friends, capable of virtually instantaneous responses and including words, pictures, videos, and audio.
Recently, I connected on Facebook with my 13-year-old nephew. I'm convinced he spends more time chatting with friends on Facebook than he does anywhere else in life. That same nephew stayed with us during the holiday break, and rarely took his thumbs off his phone. He couldn't even watch an action-packed movie without texting someone or updating his Facebook status.
Social networks are growing in popularity with Generation X (27-44), too. Thirty-somethings account for the fast-growing Facebook and LinkedIn users. Connecting with colleagues via social networking is considered more personal and easier than making telephone calls or sending e-mails because people are constantly in dialogue with one another and updating their status.
It's much easier to read your contacts' social networking posts and stay informed on a daily basis than to send a series of e-mails periodically to individuals asking, "How are you doing?" or "What are you up to?"
Another sign that e-mail is falling from superior status -- people are no longer exchanging e-mails; they're exchanging social media information. "Are you on Facebook?" is the new "Can I get your phone number?" And just as people use Google as a verb -- "Google it" -- they're starting to use phrases like "Facebook me."
E-mail has been one of the best performing channels for businesses for years, and companies have spent money building up and managing databases.
Now businesses will need to slightly adjust their way of thinking. First it was about gathering databases of addresses and phone numbers, then it was about gathering e-mail databases. Today, communication with fans and consumers is more likely to occur on someone else's database (Facebook, YouTube, Twitter, etc.).
Remember: Younger generations don't want to be sold anything and they don't want to be a number instead of a name. Younger generations want meaningful relationships.
In the past, a meaningful relationship was reserved for friendships that had been cultivated over several years time. Today, meaningful relationships are defined by a common connection or interest, and furthered through on-going dialogue and the opportunity to share the emotions, thoughts, achievements, and people in one's life.
Good businesses will realize that e-mail doesn't reign supreme anymore. It's not all about the instant win of getting someone into a database or even the formality of always communicating one-to-one.
Rather, it is about cultivating relationships via social media. And if done correctly, your business will have a relationship that lasts a lifetime.
Labels: e-mail, Facebook, Google, LinkedIn, SearchEngineWatch.com, social media, Twitter, YouTube Dec 29, 20082008: The end of the Boomer reign Since 2002, I have studied generational trends and I have long predicted the passage of the era when the Baby Boomers reigned supreme. In the course of my work, I've been accused of age discrimination, ignorance, arrogance, and simply being a Boomer-hater who just wants to push her elders out of the way.
But as a former journalist, I've just been reporting the facts all the while and urging associations and businesses and non-profits to prepare for the exodus of our nation's leaders.
It's just that people can get emotional about aging, and protective of tradition -- all which is understandable.
Nevertheless, I've been reading with great interest articles that predict 2008 will mark the final year of reign for the Baby Boomers, and it's hard not to say 'I told you so.'
A CNN commentary by Marian Salzman, chief marketing officer and a partner at Porter Novelli Worldwide, states:
"Rarely has there been a year when so many things went out of style in such a short time: not just investment bankers, gas-guzzling vehicles, corporate jets, conspicuous consumption and political polarization, but also a whole generation. After strutting and tub-thumping and preening their way across the high ground of politics, media, culture and finance for 30 years, baby boomers have gone from top dogs to scapegoats in barely a year."Salzman says that 'cuspers' -- those who straddle the divide between Boomers and Xers --have long lived in the shadow of the Boomers and will now be recognized as a generation in their own right because Obama's election marks the rise of a new generation. An article in the Toronto Star points to the rise of the new generation in the White House, referring to it as a "new generational-tilt". Michael Barone, senior writer for US News & World Report and principal co-author of The Almanac of American Politics, wrote: "This is the third time in a century that we have seen such a generational change in the White House. ... John Kennedy's inauguration marked the departure of the World War II commanders who occupied the White House for 28 years; Bill Clinton's the moving on of the GI generation after 32 years. Obama's will mark the passing of the boomers after only 16."The Business Spectator reported in August 2008 that some of Australia's biggest blue-chips responded to challenging circumstances by breaking with tradition and installing younger chief executives. The commentary states: "Generation X has emerged in a far more volatile, dynamic and global environment than its predecessors. Those born in the mid-1960s and beyond take it for granted that their environment is both global and fluid. As a broad generalization, they appear more comfortable with uncertainty than those who grew up within far more regulated, stable and insular settings. ... "Maybe that’s a generational thing. Or perhaps it is simply a coincidence that three major organizations, after considerable thought, chose to by-pass a generation and give massive responsibility to men might have been considered too young in other eras. ... "Other boards developing succession plans will, however, look at the decisions taken by three blue-chip boards after highly structured and disciplined processes and ponder whether they, too, ought to expand their horizons and consider whether their younger talent might be more suited to the times."Like it or not, in 2009 a new generation will begin its ascent to power; a generation angered and battered by war, a plummeting economy, floundering government, and a polluted environment. A generation that has always lived in another's shadow and is anxious to take the reigns and lead. And that's not age discrimination -- it's reality. Labels: 2009, American Politics, Barack Obama, CNN, fall of the Baby Boomers, Generation X, Michael Barone, Porter Novelli Worldwide, The Business Spectator, younger chief executives Dec 10, 2008Meaningful work means the most during a time of crisis As employment markets tighten and employers expect great outcomes from their employees, some would say the economic crisis has spurred a return to a grateful, less demanding, and stabilized workforc --especially where young employees are concerned.
So much for work-life balance, career pathing, and increasing vacation time. Those Xers and Ys should just be thankful they have a job. Right?
Don't bet on it.
Generations X and Y know what they want from a job. True, they may learn to be more patient during a time of transition like this, but they aren't going to neglect the very thing that gets them to work in the first place.
While senior executives held tight to their traditions, young employees made waves in the workforce when they started demanding meaning and fulfillment from their work. A change in their favor had finally begun, and an economic crisis certainly isn't going to force a return into meaningless, reduntant, or thankless work.
Actually, a time of crisis is an ideal time to focus on employee engagement regardless of their ages. If you can give employees meaningful work during a time like this, you are certain to win their favor and retain them longer.
Urging employees to simply rethink their jobs was enough to drop absenteeism by 60 percent and turnover by 75 percent, a new University of Alberta study shows.
A 'Spirit at Work' intervention program, designed to engage employees and give a sense of purpose, significantly boosted morale and job retention for a group of long-term health-care workers at the center of the study.
The study revealed that people who are able to find meaning and purpose in their work, and can see how they make a difference through that work, are healthier, happier, and more productive employees.
Employees in the study attended a Spirit at Work one-day workshop, followed by eight weekly booster sessions offered at shift changes. The workers were led through a variety of exercises designed to help staff create personal action plans to enhance spirit at work. They were asked to consider concepts like the deeper purpose of their work, being of service, appreciation of themselves and others, sense of community and self-care.
The result was a 23 percent increase in teamwork, a 10 percent hike in job satisfaction, and a 17 percent jump in workplace morale.
In addition, employer costs related to absenteeism were almost $12,000 less for the five months following the workshop than for the same period in the previous year. The employees also showed an increased interest in and focus on their patients.
Happiness is never overrated. Younger generations introduced that value to the workforce, and there's no turning back, no matter what the state of the economy may be.
Employers of every generation in every industry are finally realizing a return on investment with happier, motivated employees and meaningful work.
Remember: Work is no longer a place to go, it's someting to do. And it feels good to do something great.
Labels: financial crisis, Generations X and Y, happiness at work, meaningful work, Spirit at Work, University of Alberta Dec 9, 2008Great leadership requires plenty of practice The mass exodus of Baby Boomers from the workplace has already begun. According to the US Office of Personnel Management, between 2006 and 2010 Boomer retirement will have robbed American companies of nearly 290,000 full-time experienced employees.
While the financial crisis has forced some to postpone retirement for a couple extra years, we can't count on the majority of them to be fully contributing members of the workforce much longer.
Yet, Boomers hold the majority of major leadership roles in the workplace and their retirement creates a leadership gap that must be filled by the next generation.
As an Xer, I'm often questioned as to whether or not the Xers and Ys can fill the Boomer's shoes. Are we loyal enough? Will we work hard enough? Are we, the Boomer's successors, up to the challenge?
Our predecessors have little faith in us, and an increasingly downtrodden economy and shaky future mandates that we figure out why our future leaders are well-educated, tech-savvy, and brilliant multi-taskers, yet lag in such a critical skill as leadership.
Here's some fascinating research from TalentSmart, a provider of emotional intelligence (EQ) products and services. TalentSmart researchers have been devoted to determining what exactly constitutes a high quality leader and discovered that EQ--the ability to recognize and manage your emotions and those of other people--is the single most important skill of a successful leader.
TalentSmart tested a group of 10,614 people between the ages of 18 and 80, and broke down their score results into the four generations in today's workplace. When they looked at each of the four core EQ skills separately, a huge gap emerged between Boomers and Generation Y in self-management.
When it comes to managing their emotions, Baby Boomers reign supreme. Essentially, they are much less prone to fly off the handle when things don't go their way than are the younger generations.
TalentSmart reportedly debated the possible explanations for this chasm in self-management skill between the experienced and youthful. One possibility seemed that coming of age with too many video games, instantaneous Internet gratification, and adoring parents have created a generation of self-indulgent young workers who can't help but wear their emotions on their sleeves in tense situations.
This result would closely coincide with our reputation for being ego-centric and uncapable.
Then TalentSmart looked at the data from another angle and the picture became clearer. Self management skills appear to increase steadily with age-60-year-olds scoring higher than 50-year- olds, who scored higher than 40-year-olds, and so on.
That means the younger generation's deficient self-management skills have little to do with things we can't change, like the effects of growing up in the age of iPods and MySpace.
Instead, TalentSmart concluded that Generations X and Y just haven't had as much life in which to practice managing their emotions. That's good news because practice is something employers can give us, while a change in our upbringing is not.
TalentSmart also advocated for accelerating the younger generations' development of core leadership skills, stating: "Today's ultra-competitive, fast-paced global marketplace won't afford us the time to sit back and wait for the aging process to run its course. Despite the slumping economy, most boomers will retire sooner rather than later. We need to prepare talented twentysomethings for leadership roles today."
In other words, if we don't teach them how to manage themselves, and don't give them the opportunity to manage themselves, is it reasonable to expect Ys to lead us towards a prosperous future?
Labels: Boomer retirement, careers for Generation Y, emotional intelligence, leadership gap, TalentSmart, US Office of Personnel Management Dec 1, 200810 Strategies to Get Gen Y to Work Recession or not, we are in the age of the young knowledge worker. Generation Y, presently ages 13 to 26, is the most high-performing generation in the history of mankind with more information in their heads and at their fingertips--so they can perform a variety of tasks in many business domains and can live anywhere if the job and company are cool.
In addition to their knowledge, Ys differ from other generations in many respects, from their political views to the careers they choose (or don't choose). Ys are ambitious, and if you can't find a compelling reason to stick around, they won't.
Recent surveys indicate that employers are least likely to hire Generation Y in comparison to other generations. Gen Y workers have been negatively labeled 'demanding' and 'self-serving', rather than 'confident' and 'focused on work-life balance'.
When you look at the fact that over 64 million workers will be eligible to retire by the year 2010, this puts employers in a talent deficit dilemma. Employers will have no choice but to work side-by-side and succession plan with Generation Y.
But recruiting Generation Y isn't the only hurdle that needs to be cleared. The presence of Ys n the workplace is truly making an impact, causing employers to worry, fret, and scratch their heads asking, 'What do I do to attract the 20-something worker, and once I have them, how do I keep them?'
Employers have really struggled to understand this generation that isn't interested in climbing a corporate ladder or motivated by robust benefits packages and increasing salaries.
The year 2010 is nearly a year away. With 40% of our workforce eligible to retire, who will take their place? Will Gen Y be working for your company or for your competition?
I spend a great deal of time researching and tracking the efforts of the companies listed below, and I recently discovered that Bea Fields, a fellow generational consultant, compiled them into a great top 10 list.
Here's her list of companies who are successful attracting Gen Y, the young knowledge worker. As you read through this list, consider how your company can expand its knowledge and its workforce.
Labels: Apple, Bea Fields, Deloitte, Disney, Generation Y, Google, Intuit, knowledge workers, L'Oreal, Lockheed Martin, Nike, Peace Corps, Southwest Airlines Nov 18, 2008Economic crisis isn't new to Gen X As we enter the second year of the U.S. financial economic crisis that started in August 2007 with the sub-prime lending meltdown, the impact on the economy and the average American has been devastating.
I've been asked how younger generations will fare in this economic hail storm, and I assure you that Generation X is resilient. We've been on the short end of the stick more times than we can count.
On a personal level, Xers were the first generation of latchkey children and divorce, with 40% of marriages ending in divorce during our childhoods.
Professionally, the 1970s introduced 30 years of massive layoffs in corporate America. Xers observed the dot-com bust and we graduated from college during a time of high unemployment rates and took just about any job we could manage to find. We've never known job security and we trust few of our nation's leaders, since we've seen a series of them -- from President Richard Nixon and Reverend Jim Baker to the Enron CEO lie and fail to deliver on their promises.
And here we are in 2008- knee-deep in debt and house mortgages. Federal Reserve Chairman Ben Bernanke said that mortgage defaults wouldn't harm the U.S. economy, but Economy.com is predicting that by the end of 2008 over 2.8 million U.S. households will either be in foreclosure, be forced to give their house over to their lender, and move out or sell their home for an amount lower than their actual mortgage balance.
This is par for the course when you're an Xer. Are we cynical because of it? Perhaps.
But I think it's more likely that Xers have adopted a 'can-do' attitude realizing that thus far, the woes the world has doled out hasn't prevented us from achieving success or happiness. We have learned to do what we have to do to make it in this world, and there's really nothing that shocks us anymore.
So when I read the article, Lessons Learned from the U.S. Financial Crisis, I couldn't help but think it was an article geared towards Boomers and Ys. Among his list of lessons (and my Xer responses):
Labels: Baby Boomers, Economy.com, Enron, Federal Reserve, Generation X, U.S. financial economic crisis, Ys Jobs for Rent: Documentary about Gen Y's career pursuits Check this out!
JOBS FOR RENT is a documentary that chronicles Generation Y and their endless pursuit of jobs and career, in contrast to the Baby Boomer’s more stable path. Are these generations worlds apart, or do they just have a different definition of “career”?
The film tracks three 20-somethings down their chosen career paths. At least their chosen career paths at the moment.
As the film rides the career roller coaster of the overachieving lawyer, the struggling artist, and the Gen Y ‘job hopper’, it also delves into the professional lives of their Boomer parents.
You can find out more about the film here.
Labels: Baby Boomers, careers for Generation Y, Generation Y, Jobs for Rent Nov 5, 2008Generations X and Y rock the vote Throughout my generation-focused career, I have faced much critcism and cynicism regarding the power and influence of Generations X and Y. Most recently, I was questioned about the influence younger generations would have on the election.
Some (who happened to be Baby Boomers) dismissed my statistics about rising registration rates and volunteer participation in the presidential campaign, saying that younger voters may be doing all the right things, but probably weren't going to actually show up at the polls and have their votes counted on Election Day.
The media didn't help put the stereotypes to rest. Shortly before the Election, the Kansas City Star ran an article titled, 'Young voters could turn election, but will they turn out?' Gallup Daily ran a similar article: 'Young voters favor Obama, but how many will vote?' Just as I expected, young voters dispelled the notion of an apathetic generation and proved the pundits, reporters, political parties, and other naysayers wrong by voting in record numbers.
How dare you call us too lazy to vote! Too egocentric to care about America's future!
This is the problem with America today. The older generations don't trust, believe in, or want to acknowledge the presence--much less the power--of younger generations. Perhaps it's always been this way, but the neglect of younger generations today is likely to have far worse outcomes than any other time in history.
Why? Because in just two years 40% of our workforce will be eligible to retire, making it difficult if not impossible to continue to compete in a global economy. America must engage younger generations now and take succession planning very seriously.
Generations X and Y are not invisible or irresponsible. We are not the young whipper-snappers to be managed. We are the future majority -- and that's a role we take very seriously.
Like it or not, Generations X and Y are shaping our country's future.
Perhaps Rock the Vote stated it best in the press release announcing 'Young Voters Make History':
'For 18 years Rock the Vote has promised that young people would reward elected officials and candidates for public office with their support on Election Day if they were reached out to in a sustained, substantive and authentic way. President-elect Obama did precisely that and more. He responded to the concerns and questions that they have. He found them on the Internet, engaged them through text messaging and technology, and devoted resources and time to earn their trust. This is a transformative moment. Research shows that once people register and vote for the first time, they become active members of the electorate for the rest of their lives. The same people who elected President-elect Obama will now ensure that he has the support to make the real changes so many of us have been calling for. And in the future public officials who overlook them as a bloc will do so at their own peril.' In other words, young voters saw this election as their chance to help make history.
And we did. Labels: Baby Boomerers, Generations X and Y, President-elect Obama, Rock the Vote, young voters pick the president Oct 30, 2008Economy is in the toilet but it's good to be X The economy is in the toilet but it's a good time to be an Xer.
Seriously, how often do we hear how hard we Xers have it? We've been called slackers since we were adolescents and even referred to as the Jan Brady generation because we're sandwiched between two such attention-seeking generations. The financial crisis has generated more buzz about prolonging Boomer retirements, insinuating that Xers will continue to be ignored and overlooked when it comes to moving into leadership roles. Supposedly Boomers will want-and need-to have second careers after they retire and will continue to push Xers out of the way. Whatever. Yes, some Boomers may prolong retirement, come back to work as consultants, or discover new talents in other fields. But can they hack it in a Gen X-lead workforce? Think about it. When Boomers retire from their first careers, it will be Xers who take their place. The Boomers may have second careers, but almost all will focus on offering some type of service to people other than Boomers. And let's face it -- Xers are different than Boomers. For starters, Xers are results-oriented and Boomers are process-oriented. Entire strategies and companies, like mine, have been created to help Boomers understand their younger counterparts and bridge the generation gap. It's already difficult for Boomers to work with Xers, and the workplace is Boomer-dominated! It's going to be especially difficult, if not downright impossible, for Boomers to fit into a Gen X-dominated workplace. In 2007, Time magazine celebrated Generation X on its cover and its article 'Great Xpectations of So-Called Slackers' warned Boomers to beware because Xers were the "next big thing".
Most recently, today's Sydney Morning Herald analyzed the American presidential election declaring it "the kiss of death to the short, unhappy rise to power of the baby-boomer generation." Our next president will be either from the Traditional Generation (the generation Boomers disrespected) or Generation X. (Yes, technically Obama was born at the end of the Boom, but his values, approach, and marketing strategies are characteristics of Gen X.) Obama has been favored to win the election for quite some time. So it's good to be an Xer, because we'll probably be in the White House. Furthermore, an article in Canada's Globe and Mail referred to Generation Y as Generation Shocked. Parents, professors and career counselors have told this generation they can be whatever they want, and twenty-somethings have always enjoyed their pick of jobs --until now. Which means the advantaged generation will have difficulty dealing with their first economic downturn. Meanwhile, those of us who are Xers have seen our share of tumultuous economies and we've survived 30 years of on-going layoffs in corporate America. We are resilient and, as the article points out, we have what it takes to succeed. Ah yes, it's good to be X. Labels: 2008 Presidential election, Baby Boomers, financial crisis, Generation X, Generation Y, second careers Oct 28, 2008Generation Z: Young, wired, smart, and sassy consumersMuch attention has been given to Generations X and Y, the current teen and young adult population ranging in ages from 13 to 43, who entered the world with substantially different wants, needs, values, and interests than their Baby Boomer and older predecessors. But what generation will come next, and how are they likely to be different? A number of different traits have been ascribed to Generation Z, currently ages 12 and younger. As the Zs approach teen status, we will begin hearing more about them. But we can begin to draw conclusions about this generation based on what's happening in society -- as well as the most popular toys that arrive each holiday season. First, society. Generation Z has grown up in a world with widespread equality of the sexes at work and at home, and where single-parent or same-sex parent families are commonplace, as are two-income families. Members of Generation Z are already very active consumers, with a high degree of influence over their parents' purchasing decisions. From Baby Gap to salons for kids, to Dora the Explorer canned corn and Disney themed SpaghettiOs to Chuck E. Cheese - Generation Z has been marketed to and raised with a prominant purchasing position from the time they were infants. While Baby Boomers are being accused of being overly nurturing and attached helicopter parents to their Generation Y children, Generation X is being accused of parenting from a place of guilt and fear. As children, Xers observed skyrocketing divorce rates among their parents and an influx of women entering the workforce. As a result, they were the first generation of latchkey children -- evidently an characteristic we don't want to define us or our children. Many Xer moms checked out of their careers to raise their children themselves, partaking in organized playdates, early childhood education classes, and enrolling their children in organized sports and activities at a very young age. Xers are very active in their children's lives and very protective of their children, with some going so far as to not allow their children to play outside. By the same token, Xers have befriended their children, allowing them to stay up late, sass their parents, and giving them certain indulgences -- like pop, manicures, having their own televisions, DVDs, and computers and iPods, and going to the movies and nice restaurants -- which were once opportunities reserved for older children and adults. You only have to watch a single episode of Nanny 911 to realize that Xers are struggling with the parenting role and detest the idea of being disciplinarians. Perhaps we didn't have enough parent involvement as latchkey children or we felt our parents didn't do enough for us. In any case, whether we realize it or not, today's parents are trying desperately to skip the inconveniences of childhood and raise little adults who are well-educated, well-rounded, talented, and mature for their age. (I know, because I'm an Xer parent myself.) Yet, when we were children, we could leave the house after breakfast and come home at dinner, and we could play outside and actually get dirty -- two concepts that are inconcievable for our own children. And let's not forget the influence of technology on the next generation. Zs are already highly connected, having had lifelong use of communications and media technologies such as DVDs, iPods, cell phones, and social networking and gaming sites like Club Penguin, Build-A-Bearville, and Webkinz. Which leads me to the toy list. Undoubtedly, Generation Z will be the most tech-savvy and virtually-minded generation in history, considering that nearly every toy out there has a virtual component to it. It used to be that stuffed animals, dolls, games, scooters and bikes topped children's wish list. Today's children wish mostly for technology. Just take a look at a few of the top toys for 2008:
Stay tuned for more information about Generation Z, the oldest of whom will hit teen status in 2009. Something tells me those assertive, tech-driven Ys will pale in comparison to the wired, smart, and sassy consumers of the future. Labels: Generation X parents, Generation Y, Generation Z, top toys of 2008, young consumers consumers of the future Oct 15, 2008Oct 13, 2008Hip-hop vs. History: Two candidates with two different campaigns I spoke at an event last week when the topic of the presidential elecion came up. A Baby Boomer in the audience commented on Barack Obama's campaign to reach younger voters. He went on to say that as impressive as his campaign efforts have been, he didn't think young people would actually get out and vote.
I told him it was comments like that that really offends young people. And it simply isn't true, either.
Four years ago, in the last national election, we witnessed the largest youth voter turnout in American history. And - like him or hate him - you can't ignore the fact that Barack Obama's decision to target younger voters is unprecedented and making a difference.
We are already witnessing now in 2008 how young voters are building and expanding on the foundation laid four years ago with Generation Obama (GO), a locally-based but nationally coordinated grassroots movement led by young activists with a simple goal: electing Barack Obama the next President through field work, political organizing and fundraising.
Civic engagement is a part of what it means to be a responsible citizen, and that value certainly isn't lost on younger generations.
Take for instance the Hip-Hop Summit Action Network (HSAN) which launched the "National Hip-Hop Team Vote 2008 Campaign" to get the hip-hop generation to register to vote. It is estimated that the 18- to 29-year-old segment of that generation will reach 50 million this year, representing one-third of the electorate.
Many political experts would argue the youth of today are not only rising to the occasion of responsibility, they are taking charge and will make the biggest difference in the outcome of the 2008 presidential election.
Of course, it didn't hurt Obama's campaign when Jay-Z, a seven-time Grammy Award winner, hosted free concerts to promote voter registration and while encouraging young people to get involved with the Obama campaign.
As a hip-hop artist Jay-Z has the ability to reach not just African Americans, but young people across the country who appreciate not only his talent as an artist but his entrepreneurial spirit as well. When it comes to motivating young people to vote, he's been referred to as 'one of the best in the business.'
This latest unveiling of star power by the Obama camp, dubbed "Operation Registration" underscores the nexus between hip-hop and politics. Over the years, hip-hop has evolved not only as a musical genre but a political voice for young people who feel disenfranchised by the political system.
Check out this music video for the Obama campaign:
In the meantime, John McCain is clearly going after the veteran vote. In every speech he gives, he refers to veterans and how he will take care of them. He also refers to historic events. There isn't anything wrong with his tactics, but his approach is drastically different from Obama's and in the process he seems to be struggling to relate to younger generations.
Hip hop vs. history: Both of these marketing campaigns have been fascinating to watch. I'm not sure who will win out in November, but I am certain that Obama's campaign will go down in history as the first to target younger voters and to recognize that younger generations can influence - and do care about - the future of this country.
Labels: 2008 Presidential election, Barack Obama, Generation Obama, Hip-Hop Summit Action Network, Jay-Z, John McCain, young voters Oct 8, 2008Saving the Planet 101: Ys demand green credibility from colleges In the 1960s, students marched for civil rights. In the '70s, they protested Vietnam. In the '80s, they built shanties to fight investments in companies that operated South Africa. More recently, they've debated alcohol use and risky sexual behavior.
And now? They're all about being green, focused on saving energy, serving organic and local food, and reducing carbon emissions.
There is no green book of eco-friendly schools, but sustainability is already a campus buzzword and rapidly making it's way from trendy to top priority.
At the University of Oregon, students pushed the school to add a minor in environmental studies. At George Washington University, many students pinned green ribbons on their graduation robes or their recycled-cotton caps and signed pledges to take their commitment to environmentalism into their jobs.
Students at Williams College gathered more than 1,000 signatures last year from the 2,000-student campus to urge the administration to reduce greenhouse gas emissions like carbon dioxide, methane and nitrous oxide. The result is the Climate Action Committee, which inventories emissions and sets efficiency goals for the campus to meet.
Across the academic spectrum, Generation Y is rallying for increased environmental awareness.
The Princeton Review, which started rating colleges' sustainability this year, did a survey asking prospective students what they want from their school. Two-thirds said they would value a commitment to the environment, and nearly a quarter said it would strongly influence their choice.
What was once a fringe interest, perhaps seemingly a fad, has become fully entrenched in academic life, affecting not just how students live but what they learn and, as graduates, how they will change workplaces and neighborhoods.
In response to student demand, at least 110 colleges have either built or are building environmentally friendly and energy-efficient buildings, and more than 550 US schools have signed the American College & University Presidents Climate Commitment, requiring them to calculate their greenhouse-gas emissions, intergrate sustainability in their curriculum, and draft plans for going carbon-neutral.
Here's a sampling of green initiatives growing at colleges and universities nationwide:
Labels: American College and University Presidents Climate Commitment, eco-friendly schools, environmental studies, Generation Y, green colleges, Harvard, MIT, The Princeton Review Oct 6, 2008Young and rich: Successful entrepreneurs in a success-driven society I presented at the American Bar Association Section of Litigation conference last week. The law field is one of those 'at risk' professions, as fewer young adults are pursuing law school today to become entrepreneurs or pursue careers in technology.
Many of America's businesses aren't taking the generation gap in the workforce very seriously, expecting that young adults will eventually come to grips with reality and settle into jobs at reputable companies that offer stability and great benefits packages.
The fact is, 465,000 new businesses are started in the U.S. every month - and the vast majority of those businesses are started by young professionals under the age of 40.
At the ABA conference, I received the same question that I get at every other conference when I speak: Are these business start-ups successful? Not every young entrepreneur can succeed -- there's certain to be a high number of failures, right?
In truth, I have yet to be able to find the number of failed start-ups, but evidence of successful start-ups is everywhere, indicating that today's entrepreneurs are more business savvy, more likely to take on risk, and more confident than prior generations.
In the past, going into business for yourself was considered risky, at best. In the past, stable careers at reputable companies were preferred.
But we are rapidly becoming a nation of entrepreneurs. Our success-driven society is now focused on the pursuit of happiness and values innovation, independence, and work-life balance. As a result, we’re seeing more entrepreneurs succeed and at a younger age.
BusinessWeek recently published its list of America’s Best Entrepreneurs 2008, an impressive list of moguls ages 25 and under. The current credit crunch and ailing economy hasn’t deterred these businesses – in fact, BusinessWeek received a record number of nominations this year.
The list includes:
In many cases, today’s young entrepreneurs aren't starting a company right away—they're starting a Web site and seeing if it works. The Internet has become the great equalizer, and a tremendous tool for start-up businesses. Television shows like The Donny Deutsch Show, The Apprentice, and Hell's Kitchen are focused on business success at a young age. James Sun made it within one spot of winning Donald Trump's "The Apprentice," having been chosen from thousands of applicants nationwide to compete on the hit reality show. Sun was already a millionaire when he appeared on the show. He built a portfolio worth $2.3 million by the time he graduated from college. Now 30 and living in Seattle, he is the founder and CEO of Zoodango.com, a Web 2.0 site that offers a social search engine to help people connect both online and offline. This isn’t get an American phenomenon, either. The Austailian Business Review Weekly (BRW) publishes its Young Rich List featuring the 100 richest people under the age of 40. The minimum net wealth required for inclusion on the list is $20 million and its members must be 40 or under without having inherited money. Editor John Stensholt expects many more Gen Ys (under-26) to join the list, thanks in part to their confidence in their own abilities. He refers to Y as “fearless young entrepreneurs" who are “very, very confident in their own abilities.” The BRW list for 2008 included: Greg Coffey, 37, founder of anti-spyware software manufacturer PC Tools; and Nigel and Tania Austin, who started the retail chain Cotton On. And if you want your children to start learning the lessons of running a business, check out the book, Young Bucks: How to Raise a Future Millionaire. It seems the trend towards entrepreneurialism is here to stay. Labels: America's Best Entrepreneurs, American Bar Association, business start-ups, BusinessWeek, Generation Y, Hell's Kitchen, The Apprentice, The Donny Deutsch Show, Young Bucks, Young Rich List Sep 23, 2008Is small town America becoming passé? The impact that Generation Y, ages 13-25, will have on urban planning is already becoming apparent.
I've read about and observed first-hand the many small agricultural communities reeling from massive population loss, and the mid-size industrial cities dealing with the same issue, as well as struggling with keeping crime under control and selling people on the notion that it is important to rebuild these cities' urban cores.
Many people might ask why this has any connection with younger generations. Why is it important to invest in cities when its citizens move out to the suburbs? Why is it important to rebuild town centers when those young people fortunate enough to go to college will just move away after school?
Because Generation Y, the largest generation in American history, wants to live in the city.
Twenty years ago, Washington, D.C. was renowned as the murder capital of the world. D.C. didn’t concern itself with urban renewal because residents were cocooned in the suburbs. The same is true for Minneapolis, once known as ‘Murderapolis’, as well as most large cities.
In the late 1980s and early ‘90s, urban renewal spread across the United States. Cities started renovating and rebuilding to include housing, shopping, and entertainment for all walks of life.
Author Richard Florida studies the vitality of America’s communities. He was recently interviewed by the Washington Business Journal and explained the move back to urban areas was spurred by social and generational change.
In the 1930s, most Americans lived in small farming communities. In the 1940s and ‘50s, the automobile played a large part in travel and exposed America to new landscapes and bustling cities. In the 1960s and ‘70s, racial turbulence and civil unrest during wartime drove families to the suburbs and smaller towns and large cities both faltered.
Many Baby Boomers pursued the ‘white picket fence’ dream – building big houses with sprawling lawns to give their children everything they didn’t have.
The older Xers followed suit and McMansions were soon being built to accommodate their desire for big houses on their prohibitive, young professional incomes. (Financial analysts would say the Xers’ desire to have exactly what our parents had right out of college is what created insurmountable heaps of debt for our generation.)
What will tomorrow’s communities look like?
Undoubtedly, there will be a move back to urban areas.
Generation Y is pre-disposed to living in urban areas. They grew up with technology, credit cards, and Starbucks. It’s no surprise their focus on community and convenience demands productivity and a short commute to whatever resource they need.
Furthermore, Generation X, and especially Y, has placed considerable emphasis on work-life balance. They are willing to forego a large home in the suburbs and the long commute it requires for a smaller home closer to work. Gen Y is dedicated to the environment and the use of mass transit appeals to them.
Commuting in exchange for a bigger house was a deal Baby Boomers were willing to make for their family. For younger generations, that’s not a reasonable trade-off.
According to the Washington Business Journal, Gen Y will be 30% of the population by 2012.
Is your city or town ready for Y?
Y will move where there is a place for them, and as the largest generation in America, they will be a tremendous economic boon for any city offering jobs, diversity, transit systems, technology, coffeehouses, parks and recreation, and economic vitality.
The fact is, few small towns in America will be able to capture the citizenship of Gen Y.
Labels: Generation X, Generation Y, McMansions, Richard Florida, small towns, surburbs, urban renewal Sep 22, 2008Nation's service clubs working to bridge the generation gap The nation's three largest service club organizations - Lions Clubs International, Rotary International, and Kiwanis International - have made recent attempts to reinvent century-old traditions, recruit younger members, and reverse membership declines.
Why is membership down? Partly because we're a busier society and partly because there are more opportunities to volunteer in the community than in years past. Groups like Habitat for Humanity don’t require volunteers to be members and pay dues.
But membership is also down because today's young professionals aren't joining. And they aren't joining either because they perceive the clubs to be outdated and irrevelant, they haven't been invited to join, or they feel they don't belong.
What are three of the nation's largest clubs doing to woo young members?
I gleaned several publications to collect the information below. I believe businesses and associations alike can learn a lot about how these organizations are responding to crisis and working to bridge the generation gap.
Kiwanis - New Leadership
Kiwanis International membership is at 260,000, down 20 percent from its peak of 324,727 in 1992. The organization focuses on serving children of the world.
Historically, the organization has been guided by an international president elected annually. What the board wanted was someone to focus long term on building a bigger organization; someone who was a change agent.
Last year, the association hired its first CEO -- Rob Parker, former CEO of Sunbeam -- to accomplish its goal of reaching 1 million members by its 100th birthday in 2015.
Under Parker's reign, Kiwanis has been positioned to think like a fast-growing organization.
So that all employees, including himself, constantly think of the million member goal, Parker placed in his office a giant LED clock, which in red numbers counts down the year, day, hours and minutes until 2015.
Parker revamped an old lounge where managers reclined for a meeting every month or so. Managers now stand around the table during a 10-minute 'daily huddle.' After the meeting, those managers then address their own departments so by 9:30 a.m. everybody in the organization is aligned.
Parker is focused on outreach to younger generations and the use of more technology. Online Kiwanis clubs have been created, including one with worldwide membership.
Young Professional clubs have been organized as well. The DC Metro Young Professionals club has a monthly business meeting that lasts no longer than 45 minutes and organizes several service projects via an interactive calendar on its Web site. The club doesn't take attendance or require participation in a set number of projects.
Kiwanis is also developing family clubs for both parents with childcare provided, and the club boasts the fact that it builds leaders at every level—from the youngest Kiwanis Kids all the way through several youth programs and adult programs.
Lions - A New Brand
In 1978, Lions Clubs International had more than 570,000 members in the USA. That number has declined to 400,000. The Lions work to eradicate blindness.
Former U.S. President Jimmy Carter, a Lion, nominated Lions for the Nobel Peace Prize, and the organization received a distinguished ranking in July 2007 when Financial Times named Lions the #1 global NGO (non-governmental organization).
However, organizational surveys revealed the club had a strong reputation, but one that isn’t widely promoted or understood. The club also discovered that other organizations were expending 25 to 80 times more than they were on media.
Lions leaders have set out to reverse this trend with a major brand renewal effort. Guided by consultants , Lions leaders are undertaking an initiative to help people understand who the Lions are and what they do.
In addition to making updating the historic logo, the club is revamping THE LION magazine and revamping its Web site. The organization will also launch a targeted ad campaign in North America and engage marketing firms in Latin America, Europe, South Asia and East Asia to continue the thrust of the North America ad campaign.
Lions is hopeful the renewed branding and marketing efforts will help the organization reach more people and engage more members. In the meantime, like Kiwanis, Lions has chartered dozens of new family clubs.
Rotary - New Technology
Rotary International had a peak U.S. membership of 421,953 in 1993. It has been below 400,000 since 1999. Rotary humanitarian activities is helping stamp out polio.
Rotary introduced New Generations month for the month of September, identifying that one of the key elements of an effective Rotary Club is the development of leaders. Rotary is encouraging club leaders to prepare younger members for leadership positions and now offers a leadership development skills training program.
Rotary recently launched a new Web site, featuring a problem-solving forum. The topic for the month of September was a lack of younger members and Rotarians posted their ideas for resolving the recruiting and retention challenges. The site also features a copy of the New Generations issue of Rotary International Interactive e-newsletter featuring links to YouTube videos created by Interact (Rotary) Clubs.
The site also features Rotarian Video Magazine (RVM), a DVD series that showcases Rotary projects and people from around the world; Rotary Images, a photo library containing thousands of images of Rotarians and Rotary projects from around the world; and Rotary e-cards.
*How do you think these organizations are doing? If you have ideas or comments to share, I'd love to hear from you!
Labels: Kiwanis, Lions Clubs, membership declines in service clubs, Rotary Sep 10, 2008Unemployed teens = Disaster for U.S. economy What do Warren Buffett, Walt Disney and Ross Perot all have in common? Besides being iconic American businessmen, all three have newspaper carrier on their boyhood résumés. But don't bother looking for leaders of tomorrow's corporate America to be walking down your block at dawn: Your newspaper carrier today is most likely an adult in a car.
As recently as 1990, nearly 70% of newspaper carriers in the U.S. were teens. But that number dropped to 18% in 2004, and more declines are likely, according to the Newspaper Association of America.
The end of the boyhood (or girlhood) paper route reflects a dramatic but little-noticed trend: Teen unemployment has hit historic highs in the last three years.
How is this possible? Employers are desperate for people they can hire and train and there's ample opportunity to fill these slots with Generation Y (ages 13-25), the largest generation in American history. Yet we're in the midst of the lowest teen market penetration in 50 years.
According to data gathered for the U.S. Bureau of Labor Statistics, 37% of teens nationwide worked in the summer of 2006 -- nearly 11% fewer than were working in 1989.
Are teens working less because they are too busy with their MySpace pages, disdainful of teen job opportunities, or just plain lazy? Employers are quick to support such theories, but there is no data to back them up.
The fact is, in the last six years employers have hired more immigrants and workers 55 and older than teens.
For the summer of 2006, according to the labor bureau statistics, teens had an unemployment rate of 16.5% -- four times higher than that of adults during the same period. Labor analysts explain that if adult employment fell by the same rate teen employment has in the last 10 years, it would be greatest job loss in American history since the Depression.
Should employers care about these trends? Why not continue to bypass teens in favor of immigrants, older workers, or even workers in other countries?
Because America's private sector needs a succession plan.
Many employers feel their efforts to reach and understand Generation Y have been frustrating and fruitless, and hiring older workers is an easier route. But doing what's easier isn't the same as doing what's best.
We're already seeing the fallout of overlooking the teen workforce.
Recent studies show that entry-level employees, including graduates of four-year colleges, are lacking critical workforce skills, such as written communications, leadership skills, professionalism, and problem-solving.
Employers site Gen Y's lack of work ethics as the cause, when in fact as teens they didn't have the employment opportunities of previous generations because employers refused to hire them.
Furthermore, while business leaders have encouraged schools to do more work-readiness training, the federal No Child Left Behind policy has put a new emphasis on testing and achievement standards. As a result, vocational programs have fallen out of fashion and many students--with the encouragement of parents--are delaying work experience to focus on academics.
Obviously, the current pattern of 'educate now, employ later' is not working. Our high-tech, fast-moving economy demands the expertise of an educated and prepared workforce.
American teens need the opportunity to gain critical skills from early work experiences--not to mention that without widespread teen employment, the future of our workforce will be compromised.
True, Generation Y brings new expectations (and challenges) to a traditional workforce. As the most nurtured, protected, and provided for generation in history, they want ample feedback, increasing responsibilities, the respect and attention of their managers, access to technology, flex-time, and the opportunity to share their opinions.
True, they aren't as likely to pursue jobs they perceive as being redudant or meaningless, and they willingly leave jobs that offer no opportunities for advancement and employers who treat them as peons.
But today's teens were raised during an era when everyone on the soccer team received trophies. They were raised with technology and video gaming and few have had to answer to a 'boss'.
While they are high-achieving, multi-tasking, media-savvy, tech-savvy, globally-minded and diverse, today's teens need jobs to learn from adults other than their teachers or parents. They need jobs to experience all the joys and frustrations of work, including acceptance, goal-setting, teamwork, constructive criticism, and failure.
How can the United States continue to compete in a global economy if the entering workforce is made up of graduates who lack the skills they need? Is 'adequate' good enough?
Adequate is certainly not acceptable when you are competing in a global economy that's driven by innovation and technology and facing a massive exodus of workers. By 2010, 40% of our workforce will be eligible to retire. Every business and industry will be scrambling to fill its ranks with qualified employees.
And it's our responsibility, as businesses, associations, schools, and non-profits, to make sure immigrants and people over the age of 55 aren't the only ones qualified for the jobs.
Labels: educate now employ later, Generation Y, hiring trends, Newspaper Association of America, No Child Left Behind, teen unemployment Sep 9, 2008Their Decision to Volunteer: How to Influence X and Y Last week I spoke for two associations in Washington, D.C. - the National Fraternal Congress of America and General Federation of Women's Clubs. Both of these associations are concerned about their aging memberships. Like most associations out there they are agonizing over the fact they can’t get the younger generations involved as members, much less as leaders and volunteers.
The fact is younger generations are willing to lead and volunteer, and the ASAE & The Center for Association Leadership's new study, The Decision to Volunteer: Why People Give Their Time and How You Can Engage Them, Generations X and Y association members are slightly less engaged than older association members as volunteers, but actually believe more strongly in the importance of volunteering.
I would argue that Xers and Ys are less engaged simply because associations haven't figured out how to engage them.
For example, I'm not surprised that two-thirds of the 26,305 members who participated in the study said they look for opportunities to connect volunteering to their professional development. Xers and Ys in particular want to know how their participation in an association (or as an employee in a business, for that matter) is going to benefit them personally, professionally, and benefit their community. That's their three-way test before engaging in anything.
The associations that consider these criteria, develop actual benefits and outcomes to being engaged as a leader or volunteer, and then actively market those benefits and outcomes will stand a better chance of engaging younger generations.
I'm also not surprised the study suggests volunteers at all levels want recognition and support of their efforts. Younger generations will disengage from those things they feel powerless to influence or for which they receive no recognition.
Historically, associations have been very hierarchical - celebrating years of membership and service and focusing on the 'big hitters' sitting on the board and leading committees. But an association doesn't rely solely on board members and committee chairs. An association needs membership recruiters, ambassadors, mentors, fundraisers, event planners, and so on and so forth.
Xers and Ys are changing the workforce with their tendencies towards teamwork, collaboration, mentoring, mutual respect and rewards. This is making business less about preserving seniority and more about fostering relationships and the same changes are occuring in associations.
Like it or not, these generations were raised to value relationships, inclusion, and diversity. They are the most nurtured and provided for generations in history. They expect associations to make a place for them at the decision-making table; they expect to be invited to get involved; and they want recognition and support every step of the way.
There are associations out there that believe their efforts to reach younger members have been fruitless and that younger generations pose a great challenge to their futures.
I would argue that younger generations pose a great opportunity -- if you only take the time to understand them.
Labels: ASAE and The Center for Association Leadership, General Federation of Women's Clubs, Generations X and Y, National Fraternal Congress of America, The Decision to Volunteer Sep 3, 2008Election 2008: Will it be women or children first? Several months back, when both Hillary Clinton and Barack Obama were campaigning for the Democratic nomination, I posed the question in this blog: Will it be women or children first?
While Hillary was using her proven political ties and tried-and-true campaign tactics, Obama centered his campaign on 'change' and focused on the younger generation of voters.
Many laughed at Obama for focusing on Gen Y-- the generation with the least number of people old enough to vote, the least exposure to politics, and who were the most likely to shirk their voting responsibilities.
Obviously, the 'children' had more influence than the political veterans realized and Obama became the Democratic nominee.
But now that Republican nominee Senator John McCain has selected Alaska Governor Sarah Palin to be his vice presidential running mate, the question looms again: Will it be women or children first? Will the McCain camp be able to sway young voters with the prospect of bringing a woman into office?
Undoubtedly, Palin is proving to be very popular with delegates to the Republican National Convention. Analysts have said McCain's decision to bring Palin onto the ticket has energized the party and increased its odds of success in the election.
But will it be enough?
Since the nominees were named, much has been made of the 25-year age gap between Democratic nominee Barack Obama, 47, and Republican senator John McCain, 72, and their abilities to appeal to younger voters.
This is the first campaign in history when a generational divide between candidates and voters is so apparent. There has actually been more emphasis on each party's ability to market itself than there has been on their party's messages!
From the beginning, Obama has been marketed like a high-end consumer brand, with seamless graphics, a rising-sun logo, music videos, and a mellow aura that isn't polarizing and appeals to younger voters.
His campaign has made ample use of Web-based social media to drive participation and contributions and his sites boast nearly 2 million supporters on his MySpace and Facebook pages, while McCain has fewer than 330,000 supporters. Obama's YouTube videos have received 60 million views compared with McCain's 14 million.
In an August poll by the Harvard Institute of Politics, Obama had a 23-percentage-point lead over McCain among likely voters aged 18 to 24. The poll also found that there is a gap between the enthusiasm supporters express for the respective candidates: More than 4 in 5 young voters say they are excited to vote for Obama, while only 56% say they are excited about voting for McCain.
According to the Center for Information & Research on Civic Learning & Engagement, in the 2004 Presidential election, voters ages 18-to-24-year-old were evenly split between parties: 35% called themselves Republicans, 39% were Democrats.
It will be fascinating to observe what happens in this election. Will young voters remain true to party lines? Will one party prove to be more influential than the other with young voters?
In any case, one lesson is already apparent: Don't overlook young America. They are 80 million strong. They are influential, they do care about America's future, and their voices will be heard.
Labels: Barack Obama, Generation Y, Hillary Clinton, John McCain, presidential election, Sarah Palin Aug 19, 2008Read between the lines: More and better ways to deliver the news Take a look at any teen Web site and you’ll see that it takes a lot of bells and whistles to attract Generation Y—the age group that has always known the Internet, and the immediacy and interactivity that it has brought to publishing and the rest of our lives.
Print publishers are already lagging in mindshare with this group. According to the Mediamark Research Spring 2008 report, just 38 of the 255 titles studied can claim their readers’ median age is within the advertiser-coveted 18-to-34-year-old demographic.
In addition, the latest Pew report states that 34 percent of the people surveyed under the age of 25 get no news on any typical day.
But publishers are (finally) coming up with new and innovative ways to tap into this lucrative demographic. As a former newspaper editor, I am well aware of this issue, which has haunted publications for the past decade or two, as they observed the rapid decline in readership among younger generations. For far too long, publishers pushed the print publication and ignored the technology component. At long last, they are realizing the two can co-exist.
Labels: Generation Y, Mediamark Research, Pew report, print publishers, Seventeen, Sports Illustrated, Time Inc. JC Penney and The Breakfast Club: Unlikely to make the grade with students JC Penney has made a unique - perhaps bold - move in its latest back-to-school commercial, which targets parents instead of students.
The commercial aired on TV and in theaters beginning in June 2008 and pays homage to the film, The Breakfast Club. Several scenes are reenacted by the commercial's actors to the tune of a cover of "Don't You" by New Found Glory.
The Breakfast Club is a 1985 teen film. The storyline follows five teenagers, each representing a different clique in high school as they spend a Saturday in detention together.
The students pass the hours in a variety of ways: they dance, harass each other, tell stories, fight, smoke marijuana, and discuss a variety of subjects. Gradually they open up to each other and reveal their inner secrets. They discover that they all have strained relationships with their parents and are afraid of making the same mistakes as the adults around them. (Very Gen X traits.) However, despite these developing friendships, the students are afraid that once the detention is over, they will return to their very different cliques and never speak to each other again.
In any case, I'm surprised that JC Penney would choose a 23-year-old film to be the centerpiece of a back-to-school commercial. A 1985 film will certainly resonate with Generation X, but not with younger generations. I asked my 12-year-old niece about the commercial. She said that she and her friends had talked about it, and most of them didn't understand it or know it featured scenese from a movie.
Furthermore, the commercial features clothing for teens. But most Xers waited until later in life to have children, so few Xers have children that have reached the teen years.
Retailers everywhere are struggling to reach the elusive Xer demographic and gain their marketshare, so I'm guessing JC Penney thought nostalgia marketing would be a good start.
But I'm skeptical this tactic is going to work, simply because -- no matter what generation you're from -- it's never been cool to shop where your parents want to shop.
Labels: Generation X, JC Penney, nostalgia marketing, The Breakfast Club Aug 12, 2008No time for fear: Change to retain X and Y When Best Buy launched an employee social-networking site, the company hoped to glean marketing ideas by connecting with store employees. Instead, they got higher employee engagement and lower employee turnover.
BlueShirtNation.com, named for the polo shirts worn by store staff, is gaining attention nationally as a way to use social networking to build a sense of community among employees. Not surprising, the concept has become a successful recruitment and retention tool for its young workforce; workers who may otherwise feel their voices are not heard and their personal interests are not regarded as valuable in a large corporate environment.
The social networking site now has 22,000 users and turnover rates among the employees who use it has declined. Clearly, the site has been advantageous for Best Buy. But Best Buy was also willing to take risks and listened to the feedback of its employees.
Originally created to generate dialogue among employees about employment and customer service-related issues, the site got off to a slow start. A group of employees were then invited in to share feedback on the site.
Now, employees can forums on topics of their choosing – from politics to NASCAR to issues surrounding store operations. This opportunity for employees to freely discuss whatever they want led to the site’s popularity and has been a boon to the company’s operations in more ways than one.
The fear of giving too much freedom to young employees is what holds most organizations from reaching their full potential.
The Boomer-centric organization (as I like to refer to those organizations that are heavily managed by Boomers and either fear change or refuse to change) would shudder at the idea of encouraging employees to openly discuss any topic of their choosing or post photos of their pets on a company site and during company time.
But during a time when Boomers will soon be the minority in the workforce, organizations need to be preparing for their future majority – and the majority values those employers that respect their opinions and take an interest in their personal lives as well as their professional development.
When the Urban Land Institute decided to focus their recruitment and retention efforts on professionals under the age of 35, the association’s older members feared the association would no longer be able to offer services of value to them.
This is a common fear of association leaders and members. For some reason, they fear that if they are inclusive of younger generations, those darn kids will run amuck and ruin everything. The opposite is true.
As with the case of the Urban Land Institute, the association shifted its focus on growing its younger membership and the association flourished – recruiting several thousand members within just a few years. Interesting enough, the association attracted more young professionals, but also observed increases within its older membership as well. The association gained a valuable reputation as being the ‘go-to’ organization in its field, benefiting from increased visibility and credibility from such a tremendous membership boost in such a short period of time.
Younger generations have a lot to offer an organization. When your organization makes the choice to ignore or neglect Generations X and Y, it is ignoring the future majority and neglecting to succession plan. Either way, there is nothing to gain.
Your organization must change if it wants to recruit and retain the next generation. The only thing to fear is fear itself.
Labels: Best Buy, BlueShirtNation.com, recruiting Generation X and Y, Urban Land Institute Aug 11, 2008A global challenge: Engaging Generation Y The United States is bracing for a shortage of a whopping 10 million workers within the next 10 years. Employers from every industry are frustrated by the passage of the dedicated Boomer workforce and the arrival of the non-committal, job-hopping graduates of Generation Y.
In any case, I often get asked why this is such a prevalent issue for the United States. How is it possible that Americans raised a generation of young adults that turned out so drastically different from their workaholic parents?
It's fascinating to discover that this isn't an issue confined by U.S. borders. In fact, a report by BlessingWhite suggests that at least a quarter of Generation Y employees are disengaged across the globe, with the problem at its most acute in Southeast Asia, where around the figure rises to around a third.
The report features surveys with more than 7,500 individuals and 40 senior human resource and line managers, and reveals that the more senior level young employees are, the more engaged they are.
All over the world, Gen Y employees have been perceived as a bunch of demanding, greedy and unmotivated slackers. The fact is, they are desperately seeking ways to engage, and will disengage when they are treated like the young whipper-snappers that need to be managed, or bump into glass ceilings and corporate ladders.
Perhaps we need to take a lesson from India, where Gen Y engagement levels are the highest. That's not surprising considering that in India all generations – including younger employees - have higher levels of engagement compared to other regions, most likely as a result of its young, fast-paced, knowledge-based economy. In the United States, as well as other regions worldwide, Baby Boomers (or the oldest, most senior-level staff) traditionally hold all the leadership roles. So why should it be any different now? Because Gen Y has been raised to be high-achievers in a world where instant gratification (from credit cards to technology) is customary. As a result, Gen Y is the most open-minded, multi-tasking, tech-savvy, media-savvy, globally-minded, diverse, college-educated generation in history. When you put that into perspective, it's really not that shocking that Ys will disengage when they see little opportunity for advancement or increased responsibility or struggle to get respect. Why ask Y to lead and take on more responsibility? Because employers stand a lot to gain from their young, brillant minds and unique worldviews. Because it is proven that the more engaged and enthused the Ys are at work, the more productive a company is, which is critical particularly in times of economic downturn and uncertainty. In every industry, the world over, the more responsibility an employer gives to a Gen Y, the more engaged and enthused they are about their jobs. And the earlier, the better. Labels: BlessingWhite, employee engagement, Generation Y, India Jul 22, 2008Banks vs. Credit Unions: X and Y less loyal to banks A recent poll reverals that banks' most loyal customers are their oldest customers. While Generations X and Y are the retail banking customers of the future, the poll indicates they are also the least loyal and hardest to please.
Why is this happening? For a few reasons:
CONVENIENCE
The current customer experience model at banks caters to older generations, who more frequently bank in-person at branches. But, younger generation customers are much more mobile and rely more heavily on online interactions.
Locational convenience has always been the primary tool for attracting new banking customers. That's no different with Gen X and Y, but the definition of locational convenience is changing. Now it includes online and mobile and they expect anytime-anywhere banking.
Banks need a strategy to attract and retain prospective customers who rarely step into a banking office. It is no longer uncommon practice for businesses to reach out via social media in an attempt to attract these younger customers. Even companies like Bank of America are using social media networks like Facebook to try to connect with them.
PRODUCTS
Banks have remained focused on building long-term relationships with their customers, but the needs of Gen X and Y are considerably different. Banks need to identify and offer products and services that give young people roots at the bank.
For example, be the source for their first primary debit card - Gen X and Y comprise the debit card generation. Highly incent them to migrate to online banking with a significant reward for paying bills online. Stay in tune with how younger customers want to connect -- online banking, bill pay and mobile banking are three customer touchpoints that must be state-of-the-art and part of every bank's overall customer experience.
SERVICE
Also, ensure that the customer experience is appropriate for Gen X and Y (fast, convenient, service-oriented, technology-based) and consistent at all major bank touch points.
In general, the survey results show that younger people can be more impatient, less tolerant and just plain harder to please than their Baby Boomer and Traditional cohorts: 37 percent believe they would get better customer service at a different bank; 22 percent reported being upset in the past year about high fees; 18 percent reported being upset about a lack of ATM locations.
Make sure front-line employees are treating Gen X and Y the way they want to be treated and can solve problems on the spot -- a key to securing lifelong patrons.
Washington Mutual is one institution that successfully caters to the needs of younger customers, no longer requiring a signature to open a checking account. The bank simply uses the first signed check as the authorization signature -- incenting new customers to do business with the bank by simplifying the process and eliminating a trip to the bank.
BANKS VS. CREDIT UNIONS
Undoubtedly, banks will need to do a better job servicing younger customers to win their loyalty and favor. And banks are now facing intense competition from credit unions, which seem to be doing a better job of targeting X and Y. (As a banker's daughter, it's not easy for me to admit that.)
For example, a 19-year-old who is the "spokester" for Young and Free in Alberta, Canada is collaborating with Common Wealth Credit Union to create awareness for their under 25 age group.
Her video blog explains the difference between credit unions and banks in very simple terms. It was created in an effort to attract and educate generation Y members. The video was posted January 2008, and by the following Monday afternoon, the video blog had been viewed nearly 4,000 times! To date, it has been viewed 29,317 times. Check it out below:
And then there's bankerspank.com, which is a Web site of video snipets promoting credit unions and an on-line store where you can buy t-shirts and other kotchies to visually express your disinterest in banks. The site features links to the Credit Union National Association and World Council of Credit Unions. Check out one of the bankspank videos here: Banks, all I can say is that you have some work to do! The future is here. The future is now. What - and who - will you become? Labels: Bank of America, bankerspank.com, banks vs. credit unions, Credit Union National Association, Generation X, Generation Y, Washington Mutual, World Council of Credit Unions, Young and Free Speak like a Y: The latest, youngest lingo Each generation has its own language.
The Baby Boomers introduced the concept of cool and numerous variations of the word including fab, far out, groovy, hangin', hip, keen-o, nifty, and neat. The Boomers also introduced several lifestyle terms as the first generation to wear shades and flip flops, get flat tops, scarf food, go cruising, ride shotgun, refer to their parents as the Old Lady and Old Man, and hang out at the passion pit (drive-in).
Generation X became enthralled with their own linguistic creativity, introducing phrases like eat my shorts, gag me with a spoon, party hardy, whatever, and don't have a cow, and popularizing the terms airhead, rad, spazz, cheezy, couch potato, dink (double income no kids), and yuppie.
Baby Boomer or Generation X mangers often complain that they just don't understand the 20-something workers these days with their constant need for praise and their fascination with posting snippets of their lives on YouTube.
Perhaps they simply aren't speaking the same language.
Advertising agency Cramer-Krasselt has compiled a 2008 Cultural Dictionary of new words and phrases culled from magazines, Web sites, blogs and conversations. The next time you encounter a member of Generation Y, try incorporating these:
Bacn: impersonal e-mails (as annoying as spam) that you have chosen to receive, such as alerts and newsletters.
Bershon: that angry/bored/too-cool-to-care look that 12- to 18-year-olds sport in every family photo.
Compunicate: to chat with a co-worker when you are in the same room using Instant Messenger instead of speaking to them in person.
Cougar: Term that a younger man might use to describe an older female companion or attractive older woman.
Defriend: to remove somebody from your established list of contacts, considered the ultimate snub on a social network.
Googleganger: A person who shares your name. You find your googleganger by self-googling.
Lifestreaming: posting an online record of a person's daily activities, such as blogs.
Meatspace: referring to real life or the physical world and conceived as the opposite of cyberspace or virtual reality.
Moofer: derived from the acronym for "mobile out of office." Someone who abandons their workplace between meetings, taking laptop and Blackberry to the local Starbucks or anyplace else where they can escape the interruption of talkative co-workers.
Mouse potato: Someone who spends all their time on the computer surfing the net or playing games. Similar to couch potato.
Passion bucket: a metaphor for a job or endeavor that can fulfill one's sense of mission and ambition.
Peachfuzz billionaires: when someone launches their first startup in middle school and ends up a budding teeny mogul on the cover of a magazine.
Porntastic: something great, but slightly edgy and racy.
Palm Beach niece: Term that an older man might use to introduce or describe a much younger female companion.
Labels: 2008 Cultural Dictionary, Baby Boomers, Generation X, Generation Y, generational slang, lingo Jul 10, 2008Age doesn't matter It never fails. Wherever I go, whomever I’m speaking to, someone thinks Generations X and Y are a hopeless bunch of saps.
Just recently I had a client tell me “those kids and their stupid iPods have no appreciation for anything great or meaningful in this world.”
Ouch!
And last week I was beaming after 1200 people at a conference in Chicago gave me a standing ovation, and one person had to voice her complaint about that “young girl who is trying to push the older generation out.”
Seriously? Is that what people think? That Generations X and Y have no purpose or place in this world? That we have nothing to contribute and we should just sit down and shut up?
I’ve been accused of age discrimination before, but I’m beginning to think I’m the one being discriminated against. Even though we are now the majority of the population, Generations X and Y are still getting the short end of the stick. We’re still getting referred to as “kids” who need to “pay our dues”.
But businesses and associations alike will soon realize that dismissing our generations was a huge mistake. Nearly every industry worldwide is already struggling to capture the devotion of Generations X and Y and by 2010 the talent gap will be painfully obvious.
Finding and nurturing future leadership talent should be a primary concern as we brace for the pending retirement of the Boomers and the loss of valuable knowledge, experience—not to mention workers.
Like it or not, if businesses and association leaders fail to focus on the next generations now, our businesses, economy, and country will also fail.
Undoubtedly, the Baby Boomers play a key role in our country’s ability to bridge the talent gap. They have wisdom to share, a workforce to recruit and retain, and a legacy to leave. They shouldn’t consider succession planning a threat, but rather an opportunity.
Some of us are young. Some of us are not. So what? We’re all in this boat together, and whether it sinks or floats is ultimately up to us and our ability to work together.
Labels: age discrimination, Baby Boomers, Generations X and Y, succession planning Jun 17, 2008Forget getting away from it all: X and Y introduce new travel trendsAh, summer. Here in Minnesota, summer is a highly anticipated event for the fun in the sun, barbeques, and the vacation time it brings. While most Xers remember camping during their youth or cross-country road trips with their relatives a la The Griswold’s in the movie Vacation, they don’t necessarily pine for the past. We have established new trends in travel, such as these:
Xer and Y travelers are far more adventurous, far more curious and far more tech-focused than our parents. Although we earn on average $6,000 per capita less than Boomers, Xers travel more and spend more per capita on travel. And Gen Y may represent only 9% of business travelers at the moment, but it is 75 million strong. The hospitality industry is changing. Fast. Here are three hotels on top of the trend:
While the Bomers expected a hotel that was nicer than their home, Xers and Ys are more interested in casual food being available anytime, free Internet, great views, and self-service check-in/checkout. We have redefined the meaning of a vacation, which has become more of a lifestyle than a luxury. Labels: Aloft, Generations X and Y, Hotel Indigo, NYLO, travel trends, vacation Jun 9, 2008Keeping the faith: Xers, Ys seek a new way to worship Religion has made significant strides recently toward reaching younger audiences.
Faithbook launched as the first interfaith page on the popular site Facebook in an effort to foster greater understanding among people of different religions. While there are other faith groups on Facebook, Faithbook is the only page that welcomes people of all faiths to join.
The Movement for Reform Judaism, responsible for Faithbook, hopes the page will “engage the younger generation,” inform them about people of other faiths, and engage them in constructive debates. Members can upload photos of themselves and others, view images of sacred texts, and view prayers for international and interfaith understanding. Faithbook already has 498 fans.
Also, the Bible found a new home-on Amazon Kindle, a wireless digital reader. The Contemporary English Version of the Bible (CEV) is available on Amazon Kindle for $3.99 and can be instantly accessed through the Amazon device without the use of a computer. A high resolution screen displays the text and the CEV Bible is searchable. The simplicity of the Kindle device is a plus for those looking to get specific books of the Bible or the entire Bible itself. This makes the Bible into a highly portable library.
The director of licensing and product services at the American Bible Society said the digital platform will allow readers to share scriptural texts with all of those interested in the Bible—especially new readers and younger readers. Other current innovations include putting the Bible on cell phones and the prospect of special ring tones on cell phones.
Why all the recent technological and social networking advances? Because religious organizations and faith leaders nationwide are observing declines in membership, largely due to the lack of participation of younger generations.
Consider this:
Regardless of religious affiliation, young adults attending churches, synagogues, mosques and other religious organizations will strongly influence the direction of religious life in the United States over the next 25 years. It remains to be seen whether religious organizations can successfully engage Xers and Ys in their communities. Generations X (1965-1981) and Y (1982-1995) have challenged religious organizations to become more intentional and strategic in the ways they serve their members because they are the first generations to want new ways to worship. Religious organizations everywhere are struggling to understand this generational shift. As a result, they are observing a decline in membership among younger generations. I recently wrote an article about this decline for Church Executive magazine, which will be published in next month's issue. Here are a few of the tips I outlined for religious leaders to consider in the article:
While the Traditional and Baby Boomer generations have sustained religious organizations for quite some time, many organizations have made the mistake of ignoring the Xers and Ys or waiting for them to conform to the traditions and the values of previous generations. Xers and Ys are actively seeking a place to belong, and they will abandon the idea of going to church or synagogue altogether when religious organizations don't meet their interests and needs. There’s a tremendous opportunity here for the religious organizations that can find meaningful ways to integrate their involvement into young people's lives, and literally focus on the next generation of faith leaders and members. It’s important to understand that younger generations haven’t lost their faith. Research repeatedly indicates this is not the case. Xers and Ys are faithful and spiritual generations--they are simply seeking new ways to worship than the generations that came before them. The question is: Will your organization be the answer to their prayers? Labels: Bible, declining membership, faith leaders, Faithbook, Generations X and Y, religious organizations May 27, 2008The Dos and Don'ts of Advertising to Generations X and Y Generations X and Y are savvy and skeptical consumers. I know this as a fellow Xer and as the CEO of a generational marketing company. We are an elusive market and advertisers struggle desperately to reach us.
Nevertheless, there are a few key tactics to keep in mind when selling a product or service to Xers and Ys: keep it real, be relevant, be creative, and tap into messages or ways to benefit us personally, professionally, and also benefit our communities.
Here are a few examples of dos and don'ts when it comes to advertising to X and Y:
DON’T use fiction
Nostalgia marketing often works with Generation X because it reminds us of our childhood and a brand we trust. But when American Family Insurance recently tried to convince me that my family was just like The Brady Bunch, I was not convinced.
The Brady Bunch was a television show! Yes, it entertained us as children (and the ad is entertaining, too). But trying to convince us that selling insurance to the Brady family is the same as selling insurance to our families really misses the mark.
Seriously -- how many Xer families have six children, a cat and a dog, and can afford a full-time maid on an architect’s salary? And let’s not forget that the actor who played Mr. Brady later died of AIDS.
Xers are skeptical, critical consumers. Comparing our families to the families we watched on television is a serious mistake.
Here’s a better idea: Use actual families we can relate to--not fictitious characters.
DO use a message we want to hear
Heineken Premium Light’s "Share the Good" commercial begins with a hipster walking across the desert to deliver a beer to a couple in a hot tub. Next, the couple is giving a beer to a young woman, who traipses through the snow to give the beer to a bearded cabin dweller with an excellent laugh, who then goes on to an Indian celebration, and so on.
The commercial has been compared to the ‘I'd like to buy the world a Coke’ commercial and the ‘We Are The World’ initiative that Xers remember from their childhoods.
While it may not be the most original idea, and the beer may not be considered the best-tasting, the ad itself has received a lot of positive buzz from young consumers who were looking for a refreshing break from the standard American beer commercial.
In this example, marketers used nostalgia to reach a younger audience, but they updated it so it was relevant and meaningful to the Xers as grown-ups.
DO give something to consumers
As attention and media channels become more fragmented, consumer attention becomes harder to get and therefore more valuable. The old tricks just aren't cutting it anymore. People are too aware of what their time is worth and can change the channel until the commercial break is over, or record a show and fast-forward through the unwanted content.
Advertisers are beginning to find better ways to get our attention, realizing that consumers are more apt to listen to and welcome an advertiser’s message when they give them something of equal value in exchange.
Jones Soda is giving social networking communities something they find worthy of their attention. Jones is giving well-designed customizable pages to MySpace users. With an entire generation consumed by social networking, what could be more useful than the ability to have an exceptional user profile? It's that kind of thinking that sets a brand up for success in a world of finicky and fickle Gen Y consumers.
Likewise, companies are setting up and sponsoring groups on Facebook (which doesn't allow companies to brand their own web pages) and providing worthwhile benefits for membership.
Apple Computer, for example, sponsors the Apple Students group, which offers deals on Apple products and has more than 471,000 members. Chase Bank promotes its credit cards on the Chase +1 group, a loyalty program for college students. Members of the group are offered chances to meet celebrities or win concert tickets and VIP passes.
Advertising is no longer a spectator sport. Generations X and Y will respond to advertising that goes above and beyond entertainment and offers relevance and meaning. Don't overlook their market share and do advertise with their values and worldview in mind. That's the only way your company will win their attention--and their purchases.
Labels: advertising to Generations X and Y, American Family Insurance, Apple Computer, Chase Bank, Heineken Premium Light, Jones Soda May 19, 2008NPR feature: Looking forward to Gen X nostalgia I was interviewed for a story on National Public Radio's Marketplace about nostalgia marketing and entertainment last week. Click on the link above to listen to the story, or read it below:
KAI RYSSDAL: When we were younger, my brother was the first kid in our neighborhood who could solve a Rubik's Cube. That kind of dates me, I guess, because the thing first got really popular back in the late '70s, early '80s. But look around the next time you're in a toy store. Because Rubik's Cubes are back, as are a whole bunch of pop items from the past. Marketplace's Caitlan Carroll reports on the comeback economy.
NEW KIDS ON THE BLOCK: [MUSIC] "Hang tough...."
CAITLAN CARROLL: For those fans who have hung tough since that album went platinum in 1988, today is a big day. The '80s boy-turned-man band New Kids on the Block performed for the first time in 15 years. Fans outside of NBC studios stood 20-deep, craning their necks to catch a glimpse.
President of the New Kids fan club Katrina Walker flew from L.A. to New York to see the New Kids comeback first-hand. It's the kick-off of a multimillion-dollar national tour.
KATRINA WALKER: Some of us were like, Oh my god. We kind of reverted back to being 15. That excitement again about the group -- it's something, it doesn't go away.
Marketers count on that kind of reaction. They're always waiting for the tipping point when pop icons can become cool and profitable again. Marketing expert Sarah Sladek says 20 years is the magic number when it comes to nostalgia -- and that time's arrived for Generation X.
SARAH SLADEK: Generation X, which is now ages 26 to 44, have moved into parenting roles. They've moved into purchasing power, and they're driving the market.
But their moving in so many directions that marketers are having trouble keeping up with them. Sladek says teenyboppers who once rocked out to New Kids' "Hanging Tough" album aren't willing to latch on to every trend that comes along.
SLADEK: They grew up in dual-parent working households. They are very self-sufficient. They are not going to be persuaded by sales schemes.
But as they move into quarter- and mid-life crises they can be persuaded by memories. At least that's what the entertainment industry's banking on. To get back dwindling and distracted audiences, the new fall TV lineup has a strangely old feel to it.
The CW network is remaking "Beverly Hills 90210." Kitt, the talking car, will drive its way back into living rooms in new episodes of "Knight Rider." And "American Gladiator" continues to smash its way to top ratings.
The CW network's Thom Sherman says a show like "90210" could strike advertising gold.
THOM SHERMAN: This could be the perfect vehicle for us to capture a young audience of teens and also 18-34s who might have been fans of the show in the past.
And when Gen X-ers sit down to watch TV with their kids or go with them to a New Kids concert, audiences can double or triple. Bigger audiences make for bigger payoffs.
USC marketing professor Ken Wilbur says that's why companies are increasingly placing bets on known quantities.
KEN WILBUR: As we fracture more and more and it gets tougher to justify the investment that a new TV series or a new band costs to produce then I think you'll see more and more applications of old formulas.
Wilbur says "Married with Children," the "Real World" reunion, grunge, maybe even "The Cosby Show" could be the next throwback to comeback.
WILBUR: Yeah, these can't be too far behind. Bill Cosby is sitting by a phone somewhere in Philadelphia right now.
And while Bill waits, the TV and music industries pine for the good old days too. The days when cell phones, iPods and the Internet didn't steal their audiences and their profits.
In Los Angeles, I'm Caitlan Carroll for Marketplace.
Labels: Gen X nostalgia, Marketplace, National Public Radio, nostalgia marketing adn entertainment May 15, 2008How to reach out to volunteers in their 20s Nonprofit Marketing Guide.com recently published an article featuring my advice and quotes for recruiting Gen Y volunteers. Check it out to find out who twenty-somethings trust, why communicating on-line is a must, and why a nonprofit's relationship to young volunteers should never end.
May 14, 2008Businesses going ga-ga over new parentsFirst-time parents continue to be a growth opportunity for businesses as we experience a baby boom in America. Gen X parents, ages 26 to 44, waited until later in life to have children and are now producing twins and triplets thanks to fertility treatments and the fact that multiples are more common in older women. The oldest Gen Ys were making decisions about parenthood at an early age. Surveys conducted a few years ago revealed that Gen Ys would be even more family-focused than the Xers, which were dubbed the Family First generation by USA Today. Ys expressed an interest in co-parenting and co-working, splitting the child-rearing and paycheck-earning tasks equally among moms and dads. The Y’s passion for parenting, combined with being the largest generation to ever walk this Earth, makes them a hot target for family-focused businesses. Furthermore, the nation's Latino population grew 62% from births in 2007. That’s 868,000 new U.S. Latino babies! Indeed, the Pew Hispanic Center reports that the fertility rate of Latinas is one-third higher than that of non-Latinas. Anyway you look at it, today’s baby boom spells opportunity for brands to make and maintain a family-centered connection and nurture a new generation of consumers (Generation Z). Here are just a few of the new baby businesses out there:
Labels: baby fashion, first-time parents, Generation X, Generation Y, Generation Z, momclusive clubs, parenthood, sleep training nannies May 13, 2008Innovation at work: Bridging the talent gap will save America's businessesI was honored to receive the National Association of Women Business Owners of Minnesota’s 2008 Innovative Business Award last week. NAWBO even asked me to keynote the awards gala, which was especially flattering. As CEO of one of the only generational marketing companies in the United States specializing in Generations X, Y, and Z my business is indeed innovative, and at 35 I am a young entrepreneur. But being a young and innovative entrepreneur is rapidly becoming more common than ever before. Nearly 465,000 people create new businesses, on average, per month in the United States. Today, the vast majority of those businesses are started by Generations X and Y–individuals between the ages of 14 and 44. In fact, Xers and Ys are spending an average of 20 months on the job before job hopping or starting their own company, which is a mixed blessing for America’s economy. Here’s the good news: The influx of small businesses in America has spurred a wealth of innovation in the form of new products and services. For example, BusinessWeek just named its list of Best Young Entrepreneurs of Tech. The list of millionaires under the age of 30 includes the founders of FriendFeed, which lets subscribers monitor more than 30 social networking sites on a single site, and Mint.com, which is considered an easier way for businesses to categorize expenses and flag problem spending in comparison to using Intuit and Microsoft software. Here’s the bad news: Most industries, with the exception of technology, are struggling to maintain a workforce. Dare I say all industries, with the exception of technology, are struggling to maintain a workforce. The Bureau of Labor Statistics projects a shortfall of 10 million workers within the next 10 years, which means two employees will be leaving for every new hire entering. What most business leaders fail to realize is that the looming talent gap is largely due to the generation gap. My fellow Gen Xers aren’t content working for corporate America, and neither are the Ys, so they’re doing exactly what I have done. They are leaving to start their own businesses. We are using all that pent up frustration with working nine to five and our fear of downsizing, mergers, layoffs, and big business scandals and forging new ways of working. So while innovation may be hot within small business start ups, big businesses are struggling to survive. The fact is, if we fail to focus on the next generations now, we fail our businesses, families, economy, and country. Whether you are an employer or an employee, whether you are a Boomer or Gen Xer or a Y—as a citizen of America, this threat to our nation’s economy will affect each and every one of us. Employers stand a chance in bridging the talent gap if they simply rethink the way they motivate their young workforce. This is where innovation in business is needed most right now. In crafting the perfect pitch these days, employers need to put something far more valuable on the table than retirement benefits and 14 days of paid vacation. Generations X and Y are looking for meaningful work; work that makes a positive difference in their lives personally and professionally, and also benefits their communities.
Employers also need to understand that the rules of engagement have changed. The X and Y workforce isn’t going to pay their dues and patiently climb a corporate ladder. You can blame technology and credit cards for creating a workforce that expects instant gratification. You can blame parents for using time-outs with their toddlers and allowing their college grads to move back home for creating a workforce that expects nurturing relationships. You can even blame Starbucks for creating a workforce that expects customization and catering to their wants and needs. In any case, giving Xers and Ys menial tasks and minimal responsibility puts them on a fast track to the exit sign. Instead, give them access to career pathing, training opportunities, recognition for exceptional work, a paid day on their birthdays, access to CEO meetings, child care services, home office equipment, fitness memberships, and social opportunities. Above all, Xers and Ys want to be surrounded by positive relationships at work. Lack of positive relationships with bosses and co-workers is the number one reason why X and Y employees leave a job. Treat your talent well, and they will outperform time and again. (And don’t be surprised when they show up on the first day of work with ideas on how to improve your company!) Innovation in business is admirable and often necessary. Entrepreneurs are getting younger and more successful all the time. There’s even a book out there right now teaching parents how to help their children become successful business owners. Generations X and Y (and soon Z) have created new ways to work because what’s worked in the past isn’t working for them. Their contributions have been positive, but the fallout of the under-40 workforce could leave our economy exposed and vulnerable to serious setbacks. We must find a happy medium. Innovation needs to be at work in small business and big business alike to create workplaces that are rewarding and fulfilling to the careers of young Americans. Whatever career path they choose, there needs to be a place for younger generations to succeed and prosper. That is the American dream after all, isn’t it? Labels: American dream, Generation X, Generation Y, innovation at work, talent gap May 5, 2008Back to school: Find your future workforce now The job market was grim during the mid-1990s when I graduated from college. At my first job, I was barely making minimum wage working as a newspaper reporter. But after pounding the pavement for three months following graduation, I was extremely thankful just to have a job--especially a job in my field of interest.
For the first time in a very long time there’s no shortage of jobs for today’s graduates, and there isn’t going to be one in the foreseeable future. There will be 77 million Boomers retiring over the course of the next two decades. Granted, there are 48 million Xers in the workforce, and 80 million Ys who will continue to enter the workforce over the course of the next decade. But that doesn’t mean there will be a job shortage.
The problem is, most Xers and Ys aren’t interested in pursuing jobs that require a lot of travel, advanced degrees, or long hours; are redundant or don’t offer new challenges and learning opportunities on a regular basis; or don’t utilize technology. Xers and Ys are also the most entrepreneurial generations, claiming the highest number of start-ups in the United States.
Therefore, young talent will continue to be in high demand, which means most of today’s U.S. graduates won’t have to scrape by on minimum wage and they will have their choice of employers.
The aging of the Boomers has created a substantial shift in the workforce in more ways than one. Here are a few statistics to shed some light on just how significant these changes will be during the next decade.
Labels: American Institute of Certified Public Accountants, college graduates, Generation Y, National Association of Manufacturers, STEP-UP, talent shortage Apr 22, 2008Marketing to X and Y: How to reach the next generation of consumers How do you reach an audience that can choose their own music without listening to a commercial radio station, can block outsiders from their social circle—which revolves around cell phones and online networks like Facebook and MySpace—and only refer to newspapers when they need packing material to move on to their next venue?
For starters, you can’t rely on adding a 1980s soundtrack to your advertising, a blog to your Web site, or a young professionals networking social to your programming and call it good. Marketing to Generations X and Y requires a comprehensive approach that features technology and is focused on relationship-building on multiple levels.
To succeed in reaching X and Y, you must first understand they are unlike any other consumer that has come before them. They were raised on music videos, technology, and advertising, so they are savvy and skeptical consumers that can spot a sales pitch a mile away--and they really dislike being sold anything.
X and Y cannot be reached through traditional marketing channels. Direct mail, print ads, and television advertising bounce off these powerful consumers like bullets on Superman's chest. They are also the most diverse, well-educated, and cutting edge generations. Gen Y (ages 13-25) is the largest generation in our nation’s history, wielding a tremendous amount of influence and buying power.
As an Xer myself, and in my work with companies who are trying desperately to reach these elusive markets, I've discovered many ways in which marketers have totally missed the mark with Generation X and Y consumers.
Few know how to motivate and engage them, so let me clue you in to a few ways in which you can effectively connect with this growing market of savvy spenders:
GET PERSONAL
Xers and Ys are not impressed with corporate-speak or sales pitches, and they are more loyal to people than to places or products. For the best results, use messages that get to the point, are honest, and personal. Incorporate testimonials, case studies, and videos featuring the stories and successes of your employees, clients, and consumers.
RESPECT THEM
Generations X and Y are savvy and intelligent consumers. Don't talk at or down to them. Instead, continually address their needs and interests, what your company or product can do for them and how it benefits them. Having been raised with a lot of stress, Xers are especially responsive to genuine initiatives that help them reduce anxiety and retain peace of mind.
BUILD RELATIONSHIPS
X and Y want to know that you care enough to find out what makes them tick. But don't rely on the old method of marketing surveys. Get out there and talk to them! Find out how they spend their time, the music they listen to, and what they eat, wear, read, watch, and drive.
BE HIP
Throw out those tri-fold brochures and bullet points in your PowerPoint presentations. X and Y are tech-savvy and media-savvy and will buy based on a sleek, beautiful, cool-looking packages. Use graphics, technology, and innovation to get your message across.
STAND FOR SOMETHING
Today’s brands can't just strive to stand out; they must strive to stand for something. X and Y are family-focused and socially responsible. They want to know your company cares about their well-being and is aligned with causes that benefit their communities and the world at-large.
JOIN THEIR NETWORKS
If you can't connect with their preferred methods of communication (texting and social networks), forget about reaching Generation Y. Go where they hang out online—MySpace, Facebook, etc.—and learn how to integrate mobile technology in your marketing efforts. Get into their networks and your company will get noticed.
GO VIRAL
If these generations like your product, people around the world will know it. Blogs and video (vodcast) and audio (podcasts) bits uploaded to your Web site will quickly spread across the Internet as X and Y share their favorites with their friends, who pass it along to their circle, and so on. And these generations are the first to trust, almost exclusively, the recommendations of their peers.
These are not your grandfather's marketing strategies. The tried-and-true marketing strategies of product, place, and promotion, and direct mail, advertising , and networking socials won't work with these young, hip consumers.
Learn how to reach , motivate , and engage X and Y, and your company can expect a successful and prosperous future.
Labels: generational marketing, marketing to Generations X and Y Apr 10, 2008Media fails miserably to reach younger audiences I reside in Minneapolis where a longtime weatherman and one of the Twin Cities' best-known media personalities was released from WCCO-TV last week.
CBS said his cut, as well as the cut of a weekend anchor, were part of nationwide cuts in response to dwindling ad revenue and TV viewership, a sluggish economy, and stiff competition from the Internet.
As a former newspaper editor and now a book author that does media interviews, I know the media world quite well and I take great interest in how the generational shift is affecting the media.
Let’s be frank: Generations X and Y aren’t relying on newspapers or watching television news as their primary sources of information. Media corporations will cite the Internet and economy and make all sorts of excuses for their decline, but the simple fact is they are irrelevant to younger generations.
That’s why daily newspaper circulation has declined every year since 1987, when the oldest Gen Xers were entering college.
That's also why Americans ages 35-49 (mostly Xers), watch more cable TV and video on-demand programs than broadcast television, and ages 18-34 (Xers and Ys) spend more time online.
Traditional news is struggling to compete in a media-savvy world, which begs the question: Will traditional media formats be able to survive?
I have read articles and blogs on this topic, many authored by Boomers, which go into great, excruciating detail about things like column widths and frequency of Internet broadcasts and such. A lot of meaningless prattle, if you ask me.
Knowing what I know about journalism and Gen X and Y, I think there are three simple keys to reaching these audiences that have been seriously overlooked.
Meaning
My husband and I have this on-going joke about all news being bad news. Sometimes at night we’ll roll through the network television stations to see which station has the most depressing story. We also joke about the in-depth weather forecasts, which take up increasingly more broadcast time.
Seriously though, not every police chase or storm brewing makes for a news story. Not by today’s standards.
The Boomers and the generations that preceded them wanted to know about all the goings-on in their communities and world. In fact, since journalism began the same news format has been cultivated and expected, which was to give a birds-eye view of the world and your place in it.
In contrast, my generation and the generations to follow prefer an individual view. In other words, we want news that is meaningful and relevant to our lives. News we can actually use to improve our lives. We don’t want to waste our time feeling hopeless, fearful, or depressed. What’s the point of that?
Today’s young adults are family-focused, career-driven and inspired to serve others. We spend a great deal of time caring for others, trying to get ahead and do good, so when it comes to being informed and entertained, we filter the information we receive so we can feel inspired, happy, and fulfilled.
Customization
I remember hearing a presentation by a marketing executive who worked for a newspaper. She said when you subscribed to a newspaper, you certainly weren’t expected to read all of it, but you did have to buy all of it.
During the past few years, media executives have begun to realize just how ludicrous that philosophy is to the next generation of media consumers, and that we willingly exercise our right to not ‘buy all of it.’
For example, my husband and I are both entrepreneurs. He’s also an avid sports fan, but we stopped subscribing to the local newspaper because we only read the business and sports sections with consistency. We decided that we could just as easily obtain this information on-line, and tossing away the other five sections of the paper without even looking at them was wasteful and irresponsible.
The only way newspapers and television news can compete is to provide customization.
When the Internet arrived, it introduced a whole new set of expectations for information delivery and the scope and speed of customer service. Gen X grew accustomed to it, and Gen Y grew up with it.
Furthermore, news has been redefined by bloggers, YouTube, and even celebrity news programs. So, like it or not, journalists are no longer the keepers of the information and the public wants and expects access to the news they want and when they want it.
For television news, this means creating programming that is topic-specific. Many local television stations will air morning, afternoon, evening, and late night news segments with minor differences in coverage. Why not use some of this air time to create programming specific to younger generations, such as an education program, parenting, or business program?
For newspapers, this means thinking of each section as its own newspaper and giving subscribers the option of purchasing the sections they want to receive.
Each program or section could then be complimented by microsites on-line where viewers and readers could go for more information and social networking.
Engagement
Until now, media outlets always had a captive audience. Today, they are fighting to be relevant and meaningful to a seriously fragmented and diminishing audience, which means they need to think seriously about how they market to and engage the next generation.
It starts with getting younger people involved as writers, producers and anchors, and advisory board members. Give them the chance to create the news and see what happens. What’s meaningful and relevant in their lives? How does it differ from the 30-somethings to the 20-somethings and teenagers?
Far too few media outlets spend much time, effort, or resources on these demographics, which doesn’t make any sense. We are the market influencers and we are also the ones who are turning away from traditional media.
Isn't it obvious? If media is going to win the favor of younger audiences, they have to start thinking about what's important to us and abandon the traditions of the past.
So far, media has failed miserably in this quest.
As a senior editor of American Journalism Review recently blogged:
“Why didn't they (media) capture the market in online classifieds, long before Craigslist? Why didn't they become the home base for local video, long before YouTube? Why didn't they recognize the power of social connections, long before Facebook? Preoccupied with trying to save their old model, they barely glanced up as one potential pot of gold after another floated right past them.”
Labels: American Journalism Review, CBS, Generation X, Generation Y, media, newspapers, television news Apr 7, 2008Technology redefines the way children play, learnGeneration Z is growing up in a world where pretending, imaginary play, and learning have been dramatically redefined. Unlike the generations that came before them, Z children, ages 12 and younger, have spent their formative years using technology to play and learn. Children as young as two and three years old are now using computers. According to Nielsen/Net Ratings Inc., the number of online users in the 2-to-11 age group rose 19 percent to 15.1 million in December 2006, from 12.6 million in December 2002. Furthermore, according to a 2007 study released by the Consumer Electronics Association and Toy Industry Association, consumers are expected to spend $2 billion on electronic toys for children ages 0 – 15 years within the next 12 months. What does this mean for America’s consumers, businesses, and associations? It means today’s children and future workforce are even more tech-savvy than Generation Y, and technology is not only influencing–but shaping–the way they play, learn, and the way they will eventually work and do business. For those of you who aren’t yet aware of how technology is influencing the lives of America’s children, here’s a brief synapsis of the most popular tech toys out there right now:
Our oldest daughter turns 7 this month. During the past year, she’s become fascinated by technology and all it has to offer. From her Smart Globe that downloads the latest world news, to her virtual pets on Webkinz and BellaSara, and her interactive robotic pet, MioPup. When I was 7, I was climbing trees, playing Barbies, or riding my bike. Granted, my daughter does all of this too, but her world has opened up to infinite playing and learning opportunities inspired by technology. I guess that’s why the top two gifts on her birthday wish list are a frog habitat -- and an iPod. Labels: Generation Y, Generation Z, imaginary play, learning, technology, Webkinz Mar 27, 2008Recruiting the Latest, Greatest Talent The following article was published today on the National Association of Women Business Owners Web site:
Let’s pretend for a moment that you are a talent agent sitting across the table from a very famous rock star. Let’s pretend it’s Elvis.
Every talent agent out there wants to represent Elvis for obvious reasons—his records and concerts sell out within minutes, advertisers want him to endorse their products, and even Hollywood is calling him to make movies.
This scenario really isn’t all that different from being an employer, sitting across the table from a young, prospective employee. In a workforce where talent is scarce, your company—and every other company out there—will want to hire the latest and greatest talent.
What will you say or do to convince them to work for you?
Today’s young professionals certainly aren’t swayed by yesterday’s tiresome incentives like stock options.
If you really want to recruit Generations X and Y (young professionals under the age of 44) to your company, then focus on the following four values:
Freedom to Work
According to the Society of Human Resource Management, employees under the age of 35 consider work-life balance as the single most important consideration when deciding whether to join or remain with an employer.
Simply put, while Generations X and Y are renowned for being high achievers and dedicated employees, they want the freedom to work when they want, where they want.
Work-life balance options include flexible time off, flexible start-stop times, working at home, working less overtime, part-time work, two people sharing a single job, and compressed workweeks.
Benefits
Xers and Ys also want benefits packages with options specific to their needs.
For example, this demographic is, or soon will be, caring for aging relatives and children under the age of 18. They want child care and elder care coverage to help them foot the bills and maintain balance in their lives.
They also expect parental benefits including paid maternity leave, access to near-office child care centers, on-site lactation rooms, and the option to work from home or to take children on business trips.
Learning Opportunities
According to the Gallup School of Management, 80 percent of young employees say that job training is key to keeping them as employees.
Xers and Ys want to understand what is expected in their present capacity, and more importantly, what will be required to move into the next opportunity. Engage them in the company’s growth strategies and help them understand how they affect the bottom line.
Community Giving
Generations X and Y pursue employment that is worthwhile and meaningful.
These generations are attracted to companies that are supportive of community causes, like the consulting company that pays employees to work with nonprofits, the pharmaceutical company that gives employees the opportunity to work on diabetes research, and the financial planning company that built a playground in a disadvantaged neighborhood.
Like Elvis, young generations are bright and talented and heavily sought after by every company out there.
Take the time to craft a competitive and compelling offer that addresses their specific needs and interests and they are certain to jump on board.
Don’t let the latest, greatest talent pass you by.
In other words, don’t let Elvis leave the building.
Labels: Generations X and Y, National Association of Women Business Owners, recruiting Mar 24, 2008Get the message: Xers and Ys want work-life balance Last week I was interviewed by Don Shelby on WCCO 830 Radio, a Minnesota radio station about my latest book, Rock Stars Incorporated: Hiring the High Performance, High Maintenance Hotshots Half Your Age.
During the interview, both on air and off, Don was baffled by the fact that Generations X and Y are spending an average of 20 months on a job before job-hopping, career changing, or starting their own businesses.
He simply couldn’t comprehend that salary and benefits wouldn’t motivate today’s young workers and he questioned me about their dedication and loyalty, saying:
“What’s wrong with these generations? It used to be that you worked hard and you were dedicated because there was a benefit to doing so. In the end you were rewarded with a great retirement package. Aren’t these Xers and Ys loyal? Aren’t they dedicated to anything? Don’t they want a great salary and retirement to look forward to?”
Ah, yes. Spoken like a true Boomer.
Of course, Mr. Shelby is one of millions of Baby Boomers who will be retiring in the next five years. His eyes are fixated on the retirement prize.
But while the Boomers lived to work, Xers and Ys work to live. They aren’t married to their jobs, they focus on the here-and-now, and retirement isn’t even on their radar.
In fact, a new report released by the American Savings Education Council shows that while 86% of Gen Xers and Ys know they should be saving for retirement, very few are actually doing it.
So what does motivate X and Y?
Work-life balance.
Work-life balance gives the what’s-in-it-for-me generation everything they want in a job, including these central perks:
Mr. Shelby didn’t understand the work-life balance concept, and most employers still don’t either. According to a recent workforce study from Smart Business Network, 86 percent of the employees identified work-life balance as the most important career priority. Employers, by contrast, ranked it dead last. In Watson Wyatt Worldwide’s Global Strategic Rewards study, work-life balance appeared in "top 5" lists of both employers' and employees' views of why the latter stay at or leave a job. Work-life balance programs are proven to boost employee morale and loyalty, prevent burnout, increase productivity and decrease turnover. Employers should be embracing this concept rather than sticking to the tired traditions of increasing annual salaries and one-size-fits-all retirement packages. Simply put: Xers and Ys are not motivated by salary or retirement packages. And until Boomer managers realize this fact, they will have an incredibly difficult (if not impossible) time recruiting and retaining the next generation of employees. Labels: Generation X, Generation Y, WCCO 830 Radio, work-life balance Mar 13, 2008Wanted: Younger Realtors What’s happening in the real estate market?
I’m not referring to the slowing market and rumblings of a recession–I’m referring to the fact that the industry is facing a serious talent shortage.
It's hard to accept there might be too few real estate professionals anytime soon, given the huge numbers drawn by a market that only recently slowed. But real estate continues to be dominated by older workers, with a median age of 51 among Realtors, and far too few young professionals are entering the industry.
According to a national study conducted by Deloitte Research, it's become a serious problem that young people aren’t considering real estate careers. The report states the industry needs to do a better job attracting Generation Y workers (young professionals under the age of 26) or the retirement of Baby Boomers will have “dire long-term effects" on the real estate industry's work force.
I know there are brokers and real estate associations out there who are launching marketing campaigns, recruiting at colleges, and posting jobs on Craigslist and Monster.com in an effort to reach out to younger recruits already.
Other companies are adapting their traditional procedures to suit young employees, such as offering more access to technology and the opportunity to work in a team and benefit from mentoring relationships.
But is it working?
Not yet. I think the real estate industry will first need to do a little reputation repair before Generation Y considers it a viable career option, because like it or not this high-tech demographic doesn’t believe Realtors bring value to the table.
I recently browsed the Internet for Gen Y’s comments on the real estate profession. Here were a few of the comments posted out there:
Keeping in mind that Generation Y is extremely tech-savvy and tends to be very skeptical consumers who aren’t swayed by marketing and sales pitches, it’s no surprise they have a low regard for real estate as a profession. The industry as a whole will need to engage in public relations efforts to build trust and persuade young professionals of their merit. Real estate isn’t alone in this battle. Insurance, accounting, construction, manufacturing, and a plethora of other industries are equally endangered by the passage of the Boomers. Our society has changed, and if the industries don’t also change and cater to the needs of the next generation, it will be nearly impossible for them to survive. The real estate industry’s desire to employ younger agents isn't just about ensuring desks aren't empty when the Baby Boomers retire. Younger agents connect with buyers, whose median age is just 39, according to the National Association of Realtors. This makes the Gen X and Y consumers an especially hot commodity in real estate right now. Real estate relies on relationship management because most of the business comes from referrals. This is especially true with younger buyers, who trust the referrals of their peers more than anyone else. According to statistics, the real estate industry is headed towards a rocky and uncertain future. The industry needs to consider the challenges that lie ahead and find ways to bridge the talent gap before it's too late. Otherwise, this very well could indicate the foreclosure of the real estate profession. Labels: Generation X, Generation Y, National Association of Realtors, real estate industry Mar 6, 2008Boomers: Peace or pandemonium at work?Watch out below! Just when we thought the workplace was free from intolerance, today’s young professionals are bumping into age discrimination on their way to the top. For years we heard about women hitting their head on the metaphoric glass ceiling, never able to move higher on the ladder to success and get ahead of their male counterparts in the business world. Today we’re hearing about the gray ceiling as a result of the massive numbers of Baby Boomers who consume most of the senior-level positions in today’s businesses, making it increasingly difficult for the under-40 performers to move up. Consider the stories of these three young professionals I heard from just this week:
Ouch! Is it possible that gray-ceiling incidents are treading close to reverse age discrimination? I think it’s likely that we will begin to hear more about age discrimination as more Xers and Ys enter the workforce in the coming years, much like we heard about sex discrimination as more women entered the workforce in the 1980s and early 1990s? In August 2006, Fortune magazine published an article titled, Are you stuck in middle management hell?. The article features the stories of many Xers who have been unable to move upward and onward because of Boomer management. One Xer was quoted as saying, “Youthfulness is valued in the workforce because it's seen as with-it and relevant, but it's a paradox. The senior managers in their 40s and 50s are paranoid about keeping their own jobs, so they do everything they can to keep you down.” While it’s hard for me to believe that Boomers are purposely ousting the Xers and Ys, I do believe they are more comfortable ‘sticking to their own kind’. That’s why we’re hearing more about prolonging retirement, and not nearly enough about succession planning and bringing up the next generation of employees and executives. Let’s face it. The Boomers differ from the Xers and Ys in nearly every way. The generations possess different work ethics, values, needs, and interests, so the challenges of working together are evident. And the Boomers have their pride, too. The Boomers worked tirelessly to build the businesses of America. Their generation is the very essence of loyalty and legacies and deserves and wants respect and admiration of younger generations. But herding the Boomers together to create a gray ceiling isn’t going to benefit anyone or any company in the long run. While loyalty and legacies are valuable, important, and very respectable, the approaching retirement wave should be a valuable reminder that succession planning is of the utmost importance. The time is now to focus on a new generation of leaders who will create their own legacies, as well as carry out the legacies the Boomers began. If we fail to focus on the next generation, we fail our businesses, families, economy, and country. Undoubtedly, the Boomers play a key role in our country’s ability to bridge the talent gap. They have wisdom to share, and a workforce to recruit and retain. They are also setting the tone as to whether this is going to be a time or peace or a time of pandemonium in America’s workforce. If the Boomers insist on sticking to their own kind, pandemonium will ensue and Xers and Ys will seek their revenge sooner or later. Right now, they are seeking it in business start-ups and leaving corporate America in overwhelming numbers. Babson Women’s Business Blog addresses this point candidly: “Boomers! You may have paved the way, but the next generation has seen the enemy (er...ceiling) and it is you.” So what will it be, Boomers? Will you extend peace-making efforts to the Xers and Ys and meet their demands for less hierarchy and more opportunity in the workforce? Or will you continue to ignore their pleas and wait for conformity? Here’s some advice: If you want to win the war for talent, give peace a chance. Labels: age discrimination, Baby Boomers, Generation X, Generation Y, gray ceiling Feb 28, 2008Gen Y still not represented on network television I watched the television debut of Quarterlife on NBC Tuesday night. The semi-edgy drama had debuted online at Quarterlife.com as Web-based series and premiered on MySpaceTV in November. The first episode garnered almost one million views on MySpace and YouTube and the show was licensed for television six days later.
However, Quarterlife’s network debut attracted only a tepid 3.1 million viewers. While NBC hasn’t formally decided to pull the plug, sources have told The Hollywood Reporter entertainment news service that such an announcement is forthcoming. This is undoubtedly a setback for those hoping to see Web video make a clean transition to the living room TV.
It’s also a setback for network television.
Quarterlife is from the co-creators of Thirtysomething and My So-Called Life. It’s an edgy, honest look into the complex lives of a group of twenty-somethings.
Yes, there are romance plots, but the show largely focuses on Gen Y’s difficulties transitioning into the workforce. There’s the student who is bartending at night, the writer who can’t relate to her Gen X and Baby Boomer editors, and the friends who started their own business and are struggling to get work and be taken seriously.
These are all relevant issues to Generation Y, but other demographics are likely to be disinterested in the challenges of today’s aspiring professionals. Perhaps that’s why the show was a hit on-line, but bombed on network television. After all, Gen Y uses the Internet more than they watch television.
In any case, there’s an obvious generation gap when a show like this is produced.
My So-Called Life followed a similar path. It was a realistic mid-nineties teen drama series about a 15 year-old girl and her trials and tribulations with being a teenager. The show won a Golden Globe and was nominated for an Emmy.
Still, after just 19 episodes the show was abruptly cancelled. The show had a loyal following of teen and twenty-something viewers, but producers (and parents) felt the show was too edgy because it addressed topics such as teen sex, drugs and alcohol use, and featured a character that was gay.
Boomers and Traditionals were shocked by and disinterested in the show’s content, so the show was discontinued. During an era when the icon of family television was The Cosby Show, a show like My So-Called Life didn’t stand a chance.
Similarly, during an era when the icons of twenty-something television are American Idol and Friday Night Lights (also appreciated by other demographics), a show like Quarterlife doesn’t stand a chance.
Cable channels, like CW, are home to programming tailored for younger audiences. But there simply aren’t enough Gen Ys watching network television to sway the programming in their favor.
More importantly, I don’t think the Xers and Boomers are interested in programming that is relevant to this age group, so it’s not being provided on the main networks. At least not yet.
As millions of Boomers begin to retire in the next few years, network television and network news will begin to lose its largest, most loyal demographic.
That’s when network executives will realize the next-largest generation out there isn’t watching television and they will scramble to fill the void.
Indeed, Quarterlife is ahead of its time.
Or perhaps it would be more accurate to say network television is lagging way behind.
Labels: Generation Y, My So-Called Life, NBC, network television, Quarterlife Feb 19, 2008 Here it is - hot off the press!
My second book, Rock Stars Incorporated, is being released today. Read the release below, then buy the book at www.limelightgenerations.com.
Thanks for your support!
xxxxxxx
Rock Stars Incorporated is Released
Book teaches Boomers how to recruit and retain X, Y employees
Working nine to five isn’t the only way they make a living. They would rather start a business than climb a corporate ladder. Salary is not their primary motivator. And they certainly aren’t going to work forty years at the same company for a gold watch at the retirement party.
Generations X and Y are changing the way our world works because what’s worked in the past isn’t working for them. In many ways, they are like rock stars: high performance, high maintenance, and in high demand.
This is the insight offered by author Sarah L. Sladek in her latest book, Rock Stars Incorporated: Hiring the High Performance, High Maintenance Hotshots Half Your Age. The book dispels the myths about the slacker, self-centered generations and provides valuable insight on how to manage, motivate, and market to these rising stars.
Sladek uses examples of famous rockers in her book as metaphors for what’s happening in the world of work. An Xer herself, she explains that like most rockers, Generations X and Y have been largely misunderstood and heavily criticized.
“We’re often labeled as high-maintenance troublemakers—whether being demeaned as anti-authority non-conformists, self-centered slackers, ego-centric know-it-alls, or generations of pierced and tattooed weirdos,” Sladek says.
Nevertheless, Xers and Ys are the highest performing generations of all time. “These intelligent, worldly, technology-savvy, multi-taskers have talent to offer, but we won’t waste our time working for a company that doesn’t provide us with ample opportunity, freedom, and respect.”
On average, young professionals spend 20 months on a job, making it difficult for companies to succession plan or establish a reliable workforce. Sladek’s book was written with the intention of helping Baby Boomer management attract, train, and retain Xers and Ys and lead their companies to success.
Focusing on new recruiting and retention strategies for a new generation, Rock Stars Incorporated features valuable tips and tools, including:
· Best practices in hiring, managing, and marketing to Xers and Ys;
· A formula to calculate your company’s talent gap, turnover rate, and employee tenure;
· Strategies for succession planning, career pathing, and talent management; and
· Numerous examples of innovative and successful X-Y work environments;
While Rock Stars Incorporated is presented as an entertaining, easy-to-read book of advice, the message eludes to serious ramifications for employers and economies. With talent shortages threatening the vitality of companies and industries worldwide, every company out there will want, and need, to recruit and retain young talent.
Sladek makes a strong case for understanding and responding to the generational shift that’s taking place. Her book explains the companies that keep Xers and Ys engaged, motivated, and productive, will realize distinct competitive advantages and prosper. In contrast, those companies that refuse change and ignore the generational shift will face considerable challenges.
“With the massive exodus of Boomers upon us, it has become increasingly obvious that the only succession plan a business has is its employees. It’s time to start focusing on the next generation of leaders and employees,” Sladek says.
“The arrival of Generations X and Y to the workforce has created a wave of unprecedented change and social impact. But the companies that are proactive in the battle for talent and focus their energies on recruiting and retaining Xers and Ys will win the favor of the latest and greatest talent and prosper in the years to come.”
Rock Stars Incorporated is available for purchase at www.limelightgenerations.com.
About the Author
Sarah L. Sladek is the president and CEO of Limelight Generations, a generational marketing company based in Minneapolis, Minnesota. Her first book, The New Recruit: What Your Association Needs to Know About X, Y, & Z, was one of the first books to address the generation gap in membership associations. She has published numerous articles and traveled extensively giving presentations and workshops on the topic of younger generations.
Labels: Generations X and Y, Limelight Generations, Rock Stars Incorporated, Sarah L. Sladek Feb 18, 2008Welcome to Parenthood: Managing Gen Y I’ve read about it and listened to business executives gripe about it, but I’ve never experienced it myself until now.
Yes, Virginia. There really is a Helicopter Parent.
Like an urban myth or a mystical creature out of a fairy tale, it’s hard to believe they really do exist. But now I know for certain they do.
What are helicopter parents? They are the parents of Gen Ys who are actively involved in their children’s careers. Helicopter parents are showing up at career fairs, e-mailing recruiters, and even negotiating salaries on behalf of their children.
I knew this was an emerging trend, and yet it still came as a shock to me when a parent e-mailed me to inquire about giving her daughter a job at my company. The e-mail highlighted some of her daughter’s achievements, and then inquired about the best process for following up.
At first, I laughed. And then I became frustrated.
Why on earth would a twenty-something allow her mother to do her job hunting for her? What does that say about her initiative and ability, not to mention her people skills? And if helicopter parents are prevalent in today’s workforce, what does that say about our future employees? Will they be able to take the lead and make decisions without the guidance of their parents?
The fact is, Gen Ys are the most protected, provided for generation in history. They are the first generation to grow up with seatbelts, car seats, and Amber alerts, and they have never eaten in a cafeteria that serves peanut butter.
Raised by over-protective, competitive Boomers, they were also the first generation to be raised with structured playdates, organized athletics and activities at an early age, ‘time outs’ instead of spanking, rewards for participation instead of achievement, and credit cards.
Not surprising, Ys are likely to struggle with taking initiative, thinking long-range, or delaying gratification. They want employers to replace their helicopter parents by helping them chart a course for their career path, giving them projects with detailed instructions and frequent feedback, and continually overseeing their progress.
This is in sharp contrast to every generation that has preceded the Ys –especially the Xers, like me, who were raised to be self-sufficient and prefer autonomy.
Despite this need for hand-holding, Gen Ys are usually high achievers with high expectations of themselves. They aim to work faster and better than other workers. They are exceptional multi-taskers, technologically-fluent, and adaptable to change. They continually seek out challenges and more responsibility, and view colleagues as vast resources from whom to gain knowledge.
Like it or not, employers are going to have to accept the helicopter parents as part of the recruiting package. Why kowtow to such silliness? Because in the next few years, the vast majority of companies will face a significant talent shortage, and they will have no choice but to bring Ys into the fold. Of course, making efforts to understand them now, rather than later, is the best approach to long-term sustainability.
Some companies have already learned that attracting young talent starts with positive recommendations from Mom and Dad. These companies have started openly courting parents, hosting information sessions for parents or a parents' day for interns' families, and creating a Web page for parents on the recruiting website.
There’s really no way to escape the helicopter parent phenomenon. I don’t understand it and I certainly don’t agree with it, but it is indicative of a larger trend.
Work isn’t about individuals anymore. It’s about family.
The Xers introduced the concept of balance into the workforce, demanding flex-time and family friendly benefits. They left the workforce to raise children and started their own companies when their employers didn’t provide the flexibility they wanted. USA Today gave Generation X the esteemed title of the Family First Generation, and the Ys are following suit.
Surveys of Ys already in the workforce reveal that family is equally – if not more – important to them. We’re already observing this with the helicopter parent phenomenon, and the fact that Ys are ‘chummy’ with their parents, not overly anxious to fly the coop after graduating from college, and willing to live at home well into their late twenties.
Furthermore, once they start to marry, Gen Y men and women are expecting to share the child-rearing and work responsibilities evenly. Employers can expect more demands from this generation for on-site childcare and part-time, flex-time, and telecommuting options, as well as more men leaving the workforce to become stay-at-home dads.
So while I loathe the helicopter parent concept, I realize this is yet another way that Generations X and Y have changed the workforce. The Xers were the first to refuse being married to their work and demanded flexible work environments.
I think the legacy of the Ys will be their demands to be parented by their employers. They will expect employers to replicate their structured childhoods, providing them with detailed direction, ample opportunities and frequent feedback, and mentoring to help them climb the ladder to success.
Like it or not, your company's ability to manage the Ys (on their terms) is critical to its future success.
Welcome to parenthood!
Labels: Generation X, Generation Y, Generation Y at work, helicopter parent, managing Generation Y Feb 5, 2008Cities vying to recruit young professionals I attended an event this morning hosted by the Minneapolis Regional Chamber of Commerce detailing Minneapolis and St. Paul’s joint marketing and branding initiative.
The new campaign, "Minneapolis St. Paul: More to Life," was unveiled at a press conference last month. It will promote the two cities as a single destination and seek to dispel common misperceptions. (For starters, it isn’t snowing here 365 days a year!)
What does this have to do with generations? Alot.
Campaign organizers realized the cities of Minneapolis and St. Paul needed to retain its college graduates and recruit Gen Xers looking for a place to establish roots and start a family. (By the way, Minneapolis-St. Paul continually ranks as one of the best places to raise a family and among the top states for quality education.)
Undoubtedly, young professionals bring economic vitality and sustainability to a region. For example, Boulder, Colorado has observed declines in its workforce and local economy when young professionals began relocating to Denver.
A similar example would be the state of Iowa. Most college graduates leave the state to pursue careers in the neighboring Minneapolis-St. Paul and Chicago areas, making the outlook for Iowa’s cities and commerce quite troubling.
Generations X and Y are a hot commodity for businesses and cities everywhere. That’s why cities all over the nation are engaged in similar marketing campaigns. Minneapolis-St. Paul is in good company -- and competition -- considering that Denver, Milwaukee, Austin, Boston, Seattle, and others are also targeting young professionals under the age of 40.
The Minneapolis-St. Paul campaign features an interactive Web site with a blog, calendar of local events, and videos, not to mention a significant number of print, radio, and television ads, and an aggressive media and public relations campaign.
But as I listened to the presentation on the campaign today, I couldn’t help but think there was something missing. There is a common thread that runs among those cities doing an exceptional job of recruiting and retaining younger professionals, and that’s the engagement of the young professionals themselves.
While the Minneapolis-St. Paul campaign will invest a great deal of resources into media and PR and advertising, it will fall short if it doesn’t actively engage the younger generations.
Take Austin, Texas for example. The city has been referred to time and again as one of the “coolest cities” for young professionals. The city is also home to more than eight young professional groups including Young Execs of Austin, Austin’s Young Real Estate Professionals, Young Hispanic Professional Austin Association, and Austin Habitat Young Professionals.
However, the first and oldest young professional group in Austin was an outreach effort organized by the local Chamber of Commerce. It prospered and soon spurred the start-up of several young professional groups representing various industries and demographics.
Boston is another great example with a young professionals association boasting a membership of more than 10,000 people.
Xers and Ys relate best to their peers. They like the idea of networking, socializing, serving the community, and doing business with their peers. They also like to be invited to get involved and to be empowered to make a difference. Without this critical relationship piece in place, the best intentions to reach younger generations often fail.
I urge the organizers of the Minneapolis-St. Paul campaign to consider their own relationship-building efforts. How will this campaign engage its target market and empower them to get involved, to be passionate about the place where they live and do business, and to make a difference?
Because when it comes right down to it, the success of this campaign hinges on the participation of young professionals. The success of this campaign will hinder on the difference between promoting a place to them, and creating a place where they feel right at home.
Labels: Generations X and Y, Minneapolis St. Paul: More to Life, Minneapolis-St. Paul, Young Professionals Jan 30, 2008Start Marketing Like It's 2008 Article published by American Society of Association Executives
Marketing Insights, January 2008
We're eight years in to the 21st century. Can association marketing pros finally get with the times? If you're frustrated with traditional marketing tactics that just don't seem to resonate any longer, then consider these new strategies that target the importance of relationships with generations X and Y.
Think for a moment how much the world has changed since the 1950s.
The average annual salary then was $2,992, a loaf of bread cost $0.14, few women worked, civil rights were non-existent, Alaska and Hawaii became the 49th and 50th states, and the first domestic jet airline passenger service began flying between New York City and Miami.
And people received their information from the only information sources available to them: newspapers, magazines, direct mail, black-and-white televisions, and social events.
Here we are today, a half-century later, and I continue to be amazed by how many associations are still marketing and relaying information exactly as they did in the 1950s.
In the middle of the last century, associations relied on direct mail, advertising, and events as their primary means of marketing because those were the only means available. Today, there are numerous options available to associations, but few associations are using these tools to their advantage.
In just the past few months, I have spoken with many association leaders who are frustrated either because the association's direct mail responses have plummeted, advertising revenue and response rates are nonexistent, or event attendance is at an all-time low.
What to do? Start marketing like it's 2008!
The concepts of direct mail, advertising, and events are hopelessly outdated. Your association and every other association out there has been there and done that. In 2008, the world of marketing has no limits. Your association now has the opportunity to reach its audiences through blogs, podcasts, word-of-mouth marketing, YouTube, text messaging, social causes, media relations, webinars, public speaking, instant messaging, peer groups, and Facebook.
While the list of options may seem overwhelming, there is a common theme. In the past, marketing was focused on the concepts of product, place, price, and promotion. Today, marketing is focused on one thing and one thing only: relationships.
Unlike their baby boomer predecessors, generations X and Y didn't grow up in the 1950s. Marketers have been pitching to them since infancy, which for these later generations spans 1966 to 1995. They grew up with technology and expansive media, observing corporate layoffs and mergers, divorce, terrorism, school shootings, and political leaders who lied and failed to deliver on their promises.
As a result, they are savvy and skeptical consumers. They have a strong need to trust and they are loyal to those associations, companies, and brands that establish their trust and form meaningful relationships with them. To gain the trust of the next generations of members, volunteers, and leaders, your association will need to think about marketing with a constant focus on relationship-building.
Here are some tactics not to be overlooked:
Your audiences are searching for new, different, and innovative approaches to connect with your association. Will your association stand out from the crowd? Will it meet their expectations? It's much easier to do both today than it was in 1950. Sarah L. Sladek is the president and CEO of Limelight Generations and was a presenter at the 2007 Great Ideas Conference. Email: ssladek@limelightgenerations.com Labels: American Society of Association Executives, Generations X and Y, marketing, membership associations, relationship-building Jan 26, 2008Communities and causes look to Xers, Ys for support I recently attended a strategy session hosted by the Minneapolis Foundation. The Foundation invited in 25 young professionals representing the non-profit and for-profit communities in hopes of bridging the age gap in volunteerism.
The Minneapolis Foundation wants to engage the next generation of civic and business leaders in community activism and causes because -- not surprising -- the Foundation has realized an age difference among the volunteers and leaders that support the area’s non-profit initiatives.
This phenomenon isn’t unique to the Minneapolis area. While associations and non-profits worldwide have struggled to understand the generation gap, the younger generation has become annoyed and frustrated and either disengaged from community service completely or formed their own service opportunities.
There are currently more than 90 active Young Professional (YP) networks across the country, many of which boast thousands of members, and many which have a community cause at the root of their existence. YP organizations have been very influential in their respective communities, even going so far as to boost the local economy.
For example, Young Professionals of Milwaukee (YPM), now known as Fuel Milwaukee, has grown to more than 4,000 members and serves as an important attraction and retention initiative for the Milwaukee business and non-profit community.
In 2000, Milwaukee’s population had fallen from the twenty-fourth largest city-region to forty-third. Metropolitan Milwaukee Association of Commerce founded YPM to work with city and regional officials on an economic development initiative with the belief that a city influenced by young professionals is a city that can attract and retain young professionals.
The Boston Young Professionals Association (BYPA) hosts a variety of social and networking events, and professional and personal development seminars. Like Fuel Milwaukee, BYPA also focuses on a community perspective. Instead of economic development, however, BYPA focuses on charity benefits and volunteering.
The association created a partnership with the national On Your Feet Project. OYFP partners with nonprofits in large cities to facilitate active involvement among young adults in the areas of children's welfare, domestic violence, education, homelessness, personal/public health and environmental protection.
OYFP taps into BYPA's more than 10,000 young members to support local nonprofits chosen by OYFP and the BYPA board of directors. The fundraisers are far from the typical Boston black-tie event. The secret to their success is being "hip" and relevant to their younger audience, hosting a salsa event at a local dance club or bowling night at an all-night bowling alley.
SMASHED (Society of Mature Adults Seeking to Help, Entertain and Donate) evolved when a Washington, D.C. group of young professionals were inspired to raise $5,000 for a local charity. They decided the only way to truly get young professionals in the Washington, D.C. area involved was to make it fun and offer networking opportunities while ‘doing good’.
The most popular SMASHED event held each year is the Idiotarod, a spoof of the famous Alaskan dog sled race that involves more than 80 costume-clad teams zooming shopping carts throughout the streets of the nation's capital. Other events include the Rec Room Olympics, the ManPageant, and a citywide scavenger hunt. These events are set to raise more than $15,000 this year for Washington, D.C.-based charities.
The Hands on Network (HoN) in Atlanta was started in the 1980s by young professionals. Today, the HoN’s TeamWorks program is designed for volunteers age 25 to 35 who are seeking service opportunities in a long-term social setting. TeamWorks allows young professionals to meet like-minded individuals while volunteering to clean a homeless shelter, provide meals for the homeless, or paint a neighborhood health clinic.
What’s the difference between these young professional-driven initiatives in comparison to other non-profit and fundraising initiatives?
Young professionals tend to look for charities where they can immediately make a difference. They also look for opportunities that don't necessarily take a long commitment, what has become known as episodic volunteering. And above all, they want to enjoy what they are doing.
While Baby Boomers tend to be very involved in community causes, Generations X and Y aren’t jumping on the traditional bandwagon – not because they don’t have any interest in their communities, but because their expectations of engagement are considerably different from those of their predecessors.
Xers and Ys don’t want to attend long and numerous meetings, spend countless hours in service each month, or do mundane tasks. They want to be empowered as positive forces for change and observe the outcomes of that change – all within a reasonable amount of time so they can continue to tend to their careers, families, and busy personal lives.
Targeting young professionals as service leaders and philanthropists requires a different approach, but I think most non-profit and business leaders would agree their participation is essential and vital to the future of our communities.
Labels: Baby Boomers, Generations X and Y, Minneapolis Foundation, Young Professionals Jan 18, 2008Reputation matters to Xers, Ys More than 90 women attended yesterday's Minnesota Women in Marketing and Communications Learning Lunch to hear Sara Gavin, president of Weber Shandwick’s Minneapolis office, give a great presentation on safeguarding your company’s reputation.
Gavin explained reputation preservation is now widely sought after by the world’s business leaders, ranking as equally important as a company’s financial well-being.
This wasn’t the case ten years ago. But the last decade has seen many of the world’s most admired companies descend from their once lofty positions, repeatedly making the case that every company is susceptive to reputation damage and reputation is critical to market value.
As a result, the instances of the past 10 years have made a lasting impression on Generations X and Y. Actually, today's young professionals have always had a pretty grim outlook on corporate America. The 1970s introduced 30 years of massive corporate layoffs in America, so Xers and eventually Ys grew up observing their parents being harshly dismissed after dedicating long hours and years of service to their jobs.
Sara Gavin noted in her presentation that many social factors are contributing to the increased focus on corporate reputation management. Business news is now considered front page news, thanks to an active business climate characterized by corporate scandals, mergers and downsizing, and consumer demands for increased corporate responsibility.
Furthermore, today’s news is heavily mixed with interpretation -- from the commentary on business news channels to the advancements in technology that give every John and Jane Doe a chance to publish their thoughts on blogs and podcasts.
Due to advancements in media and technology, consumers, employees, and stakeholders have access to more information and are disseminating more information than ever before, and companies have an increasingly difficult time managing their reputations.
Indeed, reputation management is rapidly on the rise and justifiably so. But I would add to Gavin’s list of reasons for corporate America's renewed sense of self. Corporations are being held accountable by their employees for the first time in history -- young employees.
Generations X and Y have entered the workforce with high expectations and even higher demands.
Take into consideration that today’s 30-somethings and 20-somethings are spending an average of 20 months on the job, then leave to job-hop or start their own businesses. This constant churning is wreaking havoc on those businesses -- and even entire industries -- that are trying desperately to recruit and retain a younger workforce.
What many employers don't realize is that Xers and Ys are skeptical and critical of corporate America and less willing than their Baby Boomer predecessors to commit their time and energy to the corporate workforce. Why? Because Xers and Ys have never known employers to be trusting or loyal. Xers and Ys have been witnesses to a string of dishonest business leaders, corporate mergers and downsizing, the dot com boom and bust, and the unforgettable Enron.
In short, corporate America has a lot of making up to do with its young employees and future executives.
While the Baby Boomers aspired for the corner office and title of president or CEO, Xers and Ys are demanding more. Through their job-hopping, their start-ups, their employers, and even their brands of choice, Xers and Ys are expressing their distrust and disinterest in corporate America. They expect corporate America to change its ways, re-establish their trust, be responsible to our communities, and think of work as being about people and not about places.
That’s a big reason why corporate reputation matters today. And knowing what we know about Xers and Ys resistance to corporate America, and the pending threat of a workforce shortage – it just may be the most important reason.
Jan 11, 2008Board of Directors: Here to stay or hopelessly passé?I met a colleague yesterday over coffee who specializes in board governance. We shared our experiences working with boards of directors, and both of us (as Xers) agreed the board concept has little to no appeal to our generation and the generation that follows. Most – if not all – of our clients are experiencing great difficulty in recruiting and retaining young professionals to board roles. Which leads me to wonder: what will happen to boards of directors once the Baby Boomers retire? Throughout the nineteenth century and before, there are examples of corporations, non-profits, and associations utilizing boards of directors. Yet, despite the passage of time the concept of the board of directors hasn’t evolved one iota. The concept remains much the same as it did more than 100 years ago. Needless to say, Xers and Ys find a number of faults with the board concept and would rather pull their hair out than serve a single term on a board. As my colleague put it, the Xers that do get involved in the process are "there just long enough to realize they don’t need this in their lives and quickly leave". Here are two characteristics of boards that really turn Xers and Ys off:
What does all this mean for the future of corporations, non-profits, associations, and their boards of directors? I think it means change. Significant change in what a board does, how it operates, its purpose, and its outcomes. A lot has happened in the past 100 years. Most everything that was in existence during the last century either was improved or became antiquated. If nothing is done to improve our organizational leadership processes, then our boards of directors will also become antiquated and literally die out -- because I assure you, the Xers and Ys certainly aren’t going to spend 11 years serving on a board or sitting through meetings that focus on menu options. Labels: board of directors, corporations, Generations X and Y, membership associations, non profits Jan 7, 2008Xers, Ys spur a political power shift I watched the televised coverage of the Iowa caucus with great interest, not only because I grew up in the state, but also from a generational perspective.
There was much commentary about Obama’s win as being representative of the generational shift that’s taking place in America. It’s being used as a metaphor for what’s happening in the workplace, as if this is something new or revolutionary that’s happening.
Haven’t the Boomers noticed? The younger generation is, effectively, shifting the balance of power to themselves.
It happened in Minnesota back in 1998 when former wrestler, Jesse Ventura, was elected Governor. He ran as a Reform Party candidate and was never expected to compete with the major-party candidates--much less win the election. But he appealed to younger voters with a grassroots campaign that consisted of events, quirky television ads, and use of the Internet to educate and reach voters. The younger demographic voted, and their candidate won.
The same situation happened at the Iowa caucus. A candidate of color, in his 40s, Obama appeals to the X and Y voters because he is representative of change. He is unlike the Baby Boomer candidates, many of which are tainted by a political past. As a result, Xers and Ys trust Obama and relate to him, which will be a difficult feat for other candidates to overcome.
The Clinton campaign assumed women would vote for women. Even I expected Clinton’s campaign would make more waves than Obama’s. But Clinton is a Baby Boomer. And the younger voters are more concerned about age than they are about gender because they believe a younger candidate is more likely to institute change.
The opinions of the Baby Boomers are mattering less and less. We’re seeing it in membership associations, where Xers and Ys are refusing to pay dues. We’re seeing it in the workforce, where Xers and Ys are making demands for flex-time and customized career paths, and job hopping or starting their own businesses when their demands aren’t met.
The generational shift is popping up everywhere—even in television scripts. Last night, on the premiere of Cashmere Mafia, one of the four story lines followed a Xer couple’s frustrations at home and at work. When the 20-something nanny and a 20-something co-worker worsened their situations, the Xer couple discussed their frustration dealing withGen Y “or Gen ID, as in ‘I deserve.’”
I must say, while it’s at times overwhelming and frustrating, it’s also remarkable how much Ys are changing the world we live in at such a young age. When Xers were this age, we were so overwhelmed with trying to earn a living on meager salaries and scarce job opportunities, voting was the last thing on our minds. And when Baby Boomers were this age, they were protesting and dodging the draft.
But voting is a way for people to instigate change, and that’s just what the Ys, and the Xers, want to do. Ready or not, there is a generational shift taking place, and it’s happening at work and in society and in politics--and in case you haven’t noticed, the power has already shifted to X and Y.
Labels: Baby Boomers, Generation X, Generation Y, Iowa caucus, politics Jan 2, 2008A new generation of socialites On New Year’s Eve, my husband surprised me with dinner at one of the classiest restaurants in downtown Minneapolis. Upon our arrival, we were surprised to discover that most of the people eating there weren’t established couples enjoying a romantic evening, but rather boisterous groups of Gen Ys.
Being the generation-enthusiast that I am, I have read and written about YoCos, but this was my first up-close and personal encounter with them.
YoCos is short for Young Cosmopolitans. They are the urban, early twenty-somethings who aspire to live their lives as young socialites. They are a generation of Paris Hilton types, if you will. They live on maxed-out credit cards, share the rent with a group of friends, frequent fancy restaurants, buy designer clothes, drink martinis, and travel often.
When I was just out of college, going to an upscale eatery on New Year’s Eve was not affordable and didn’t hold much appeal. Like most Xers, I spent most of my early adulthood drinking beer in bars or going to house parties. Many of our friends still go to house parties on New Year’s Eve.
But Gen Y has a different definition of fun. In fact, beer companies are observing a drop in sales for the first time in decades because Gen Ys would rather drink martinis and mixed drinks. In many ways, this new generation of socialites is a return to the Frank Sinatra era when people frequented night clubs, sipped liquor, and donned glamorous evening wear.
No longer are the finer things in life considered a rite of passage. The YoCos don’t want to wait to experience the finer things. They want to experience them now.
Some say that’s the result of being raised in a world where violence hit close to home, as it did on September 11th and in the school shootings. Others say it’s the result of being raised with technology and credit cards which provide instant gratification, or due perhaps to the influx of reality television and Hollywood media that turned Ys into fame junkies and money-mongers.
In any case, YoCos are a demographic that is changing history and setting trends with their socialite-inspired values, purchases, and interests. I guess you could say these young adults have already ‘arrived’ – and the companies that cater to their extravagant whims are likely to prosper, too.
Labels: Gen Y, Generation X, YoCos, young socialites Dec 26, 2007Generation X-mas: Wonderful Life falls from favor America has a new favorite Christmas movie. For the 11th year in a row, TBS aired its 24-hour Christmas Story movie marathon on December 24 and 25. TBS officials report most movie re-runs fade over time, but Christmas Story has continually risen in the ratings.
In a 2006 Harris poll, respondents from 18 to 41 years old named Christmas Story their favorite holiday movie, while their parents and grandparents picked Wonderful Life or Miracle on 34th Street.
Time magazine ran a story about Christmas Story in its November 29 issue, referring to it as “one of those little pop-cultural shifts” like football overtaking baseball, or salsa defeating ketchup.
I would argue that it’s not just a little pop-cultural shift -- it’s a significant social shift being influenced by Generations X and Y. It is yet another example of how younger generations are influencing change in our society and establishing traditions of their own.
A Christmas Story (1983) is a tale about Ralphie, a 9-year-old in 1940s Indiana, and his lust for a Red Ryder b-b gun. Ironically, Christmas Story takes place decades before Generations X and Y were born. But we relate to its nostalgia, remembering childhood in terms of less-than-perfect occasions.
In the traditional Christmas movies (Wonderful Life, Miracle on 34th Street, Christmas Carol) the holiday is a community good. It uplifts, renders peace, and embraces the Scrooges and Grinches and turns them into good citizens with loving hearts.
A Christmas Story -- and Christmas Vacation and other holiday comedies that have followed it -- inverts this moral. There’s no revelation about how Christmas isn’t really about presents. The stresses, disappointments, and frustrations of family celebrations are the focus of the story, and this candor is what Xers and Ys appreciate and find especially humorous.
Xers and Ys can relate to the dreams and disappointments of A Christmas Story, but perhaps there’s something even more simplistic about why we would prefer to watch that movie instead of Wonderful Life or Miracle on 34th Street. Perhaps we also appreciate seeing our movies in color.
Labels: A Christmas Story, Generation X, Generation X-mas, Generation Y Dec 17, 2007Association execs running out of excuses, time I’m just returning from a trip to Florida where I was a presenter at the American Society of Association Executive’s Great Ideas Conference. The idea lab I hosted was specific to marketing to Generations X and Y, but the generation topic was dominant throughout much of the conference. The sessions I attended, the speakers I heard, the people I met--everyone was talking about how to reach the next generation of members!
Yet, five years after I started researching associations for my book, The New Recruit (2007), I am still hearing phrases like: “The younger generations just aren’t joiners” and “They just don’t get it.”
These association executives have adopted a ‘we versus them’ attitude and use the generational issue as an excuse to blame younger generations for declining membership, a lack of member involvement, and a whole host of other challenges facing their organizations.
I was especially shocked to hear someone in the audience say the generation shift is being blown out of proportion and Generations X and Y really aren’t that different from the Boomers. (Not surprising, this was a statement being made by a Boomer.)
The excuses being made by association executives are both alarming and dangerous. Yes, it's easy to make excuses or to ignore or downplay what is happening. But the easiest option isn’t always the best option.
Everything about the younger generations is new and different, from our values and expectations to the way we communicate and spend our time. What worked in the past for membership associations simply won’t work for the younger generations.
The fact is, younger generations are joiners when an association has something of value to offer them. The associations that survive the test of time will make an effort to tailor their products, services, and benefits to them, but most associations aren’t willing to go this extra mile.
Yes, the Baby Boomer generation has sustained membership associations for quite some time. But that era is nearing an end. It’s time to quit making excuses and start thinking about the next generation of association executives, board members, and volunteers.
Clearly, this is a topic that concerns and threatens the vitality of membership associations. I would encourage ASAE to host a special generations conference to prepare association executives for the change that is taking place and provide them the tools they need to survive, sustain, and succeed. Because the Boomer-centric associations aren't only running out of excuses--they're also running out of time.
Labels: ASAE, Baby Boomers, Generations X and Y, membership associations, The New Recruit Dec 3, 2007New generations, new opportunities In the 1990s, REM wrote a popular song that exclaimed, “It’s the end of the world as we know it, and I feel fine!”
I can’t think of a better explanation to describe what is happening in our world today. The change happening is significant, and yet most of our business and community leaders are choosing to ignore these changes. They insist everything is fine and hope the passage of the Baby Boomers will come to a quick and painless end.
But don’t count on it. The values, interests, needs, and wants of Generations X and Y are drastically different from that of their predecessors, which is already wreaking havoc throughout our workplaces, communities, companies, schools, membership associations, and non-profit organizations.
The fact is, Boomers are struggling to recruit, retain, and market to these younger generations. While they realize Generations X and Y are their only succession plan, they just can’t seem to relate to them.
Welcome to my blog. I have spent the last six years researching my generation — Generation X — and the generations to follow. Return often to read or write about the latest strategies and issues relevant to reaching these younger executives, employees, clients, and consumers.
Indeed, it is the end of the world as we know it. But rather than fear the change, consider this an opportunity to succession plan and succeed. This isn't the end — it's a beginning.
Labels: Baby Boomers, Generations X and Y Subscribe to Posts [Atom] |
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